Receptionist

Job overview

An exciting opportunity has arisen to join the administration team at the North-East Hampshire Children and Young People's Community Team, providing reception and administrative support to a busy multidisciplinary service. The role includes welcoming children, young people and families, managing telephone and email enquiries and supporting clinical and administrative tasks.

The ideal candidate will have excellent customer service and organisational skills and work both independently and as part of a team. Experience with Microsoft Office is essential, and experience using electronic patient record systems would be advantageous.

This is a full-time position (37.5 hours per week).

Shortlisted candidates will be invited to a face-to-face interview and, if successful, complete an IT skills assessment.

Please note this vacancy may close early if sufficient applications are received.

For more information, please contact Tiffany Yerby on [email protected]

Main duties of the job

Key Responsibilities

• To greet young people and their families to CYPS and alert team members of their arrival. To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy. To be able to use SystemOne database, the Trusts and Health Records Systems and accurately enter information.
• To provide reception support, answering telephone enquiries forwarding messages to team members according to priorities; whilst maintaining a helpful and courteous manner at all times
• To undertake photocopying/scanning and maintain stocks of relevant forms and leaflets for team use
• To book rooms for client appointments and meetings as required
• To access admin inbox and complete tasks within it as required
• To take notes for team meetings as required by the team To be able to work flexible hours to suit the demand of the service subject to discussions
• To follow Trust and team policies/procedures

Detailed job description and main responsibilities

General

All staff will have a sound awareness of safeguarding issues and be clear about their respective roles and responsibilities to report, respond to and share information in relation to Safeguarding Children, Safeguarding Adults, Domestic Abuse and Public Protection

All staff will have knowledge of and adhere to the Data Protection Act and will not disclose to any person or organisation, any confidential information that comes into their possession in the course of their employment

• To fully participate in the Trust’s performance review and personal development planning process on an annual basis
• Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process
• To achieve and demonstrate agreed standards of personal and professional development within agreed timescales
• To contribute positively to the effectiveness and efficiency of the teams in which he/she works
• To undertake any other duties at the request of the line manager which are commensurate with the role, internal job rotation and absence cover
• To contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies
• To contribute to the prevention and control of health care associated infection by adhering to Trust policies and guidelines

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.