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Job requirements
Essential
5 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience
Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
- Knowledge and Qualifications
Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge and Qualifications
Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Knowledge and Qualifications
Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
1 listedAdditional qualities the employer would prefer.
- Knowledge and Qualifications
NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Job overview
Receptionist – Royal National ENT and Eastman Dental Hospitals
We are looking for an enthusiastic, proactive individual who enjoys patient interaction and thrives in a busy, friendly, multi-disciplinary team environment. This role is key to supporting the delivery of a high-quality and demanding service within our reception team.
As a receptionist, you will work collaboratively with colleagues to provide comprehensive administrative support, ensuring the smooth and efficient running of the service for both patients and staff. You will be part of a diverse team of receptionists, supervisors, and team leaders, contributing to a positive patient experience and excellent customer service.
Main duties of the job
What we’re looking for:
- A strong communicator and team player
- Ability to multi-task and use initiative
- Patient-focused with a commitment to high standards
- Confident in handling complex queries and liaising with clinicians
- Adaptable and proactive in implementing local changes quickly and effectively
This is a challenging and rewarding role that requires in-depth knowledge of the service and a passion for delivering exceptional care and support.
We offer our permanent staff an interest free season ticket loan for travel, a subsidised social club including gym, free independent and confidential support for all staff, large retail discounts, cycle to work scheme and on-site accommodation to name a few… for more information on our staff benefits please see attached poster.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and to take advantage of cash back schemes.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly. We do not accept applications via email.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Receptionist with University College London Hospitals NHS Foundation Trust in London, England. It is listed as a Band 3 Receptionist role. The advertised salary is £31,554 - £33,270 Per annum inclusive of HCAS. The contract type is Fixed term: 24 months (Secondment Cover). The application deadline is 15 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (30 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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