Job requirements
Essential
6 listedRequirements the employer expects applicants to meet.
- Previous reception or healthcare experience is preferred, however, we welcome applications from candidates with strong customer service skills and a positive attitude, even if they do not have previous experience in general practice, as full training will be provided for the right candidate.
Excellent communication and interpersonal skills.
- Previous reception or healthcare experience is preferred, however, we welcome applications from candidates with strong customer service skills and a positive attitude, even if they do not have previous experience in general practice, as full training will be provided for the right candidate.
Good organisational and administrative abilities.
- Previous reception or healthcare experience is preferred, however, we welcome applications from candidates with strong customer service skills and a positive attitude, even if they do not have previous experience in general practice, as full training will be provided for the right candidate.
Ability to remain calm and professional in a busy environment.
- Previous reception or healthcare experience is preferred, however, we welcome applications from candidates with strong customer service skills and a positive attitude, even if they do not have previous experience in general practice, as full training will be provided for the right candidate.
Strong attention to detail and accuracy.
- Previous reception or healthcare experience is preferred, however, we welcome applications from candidates with strong customer service skills and a positive attitude, even if they do not have previous experience in general practice, as full training will be provided for the right candidate.
Good IT skills, including Microsoft Office applications.
- Previous reception or healthcare experience is preferred, however, we welcome applications from candidates with strong customer service skills and a positive attitude, even if they do not have previous experience in general practice, as full training will be provided for the right candidate.
Ability to work effectively as part of a team.
Desirable
4 listedAdditional qualities the employer would prefer.
- Previous reception or healthcare experience is preferred, however, we welcome applications from candidates with strong customer service skills and a positive attitude, even if they do not have previous experience in general practice, as full training will be provided for the right candidate.
Previous receptionist, customer service, or administrative experience.
- Previous reception or healthcare experience is preferred, however, we welcome applications from candidates with strong customer service skills and a positive attitude, even if they do not have previous experience in general practice, as full training will be provided for the right candidate.
Experience working within a healthcare setting.
- Previous reception or healthcare experience is preferred, however, we welcome applications from candidates with strong customer service skills and a positive attitude, even if they do not have previous experience in general practice, as full training will be provided for the right candidate.
Knowledge of the SystmOne clinical system would be advantageous, but is not essential.
- Previous reception or healthcare experience is preferred, however, we welcome applications from candidates with strong customer service skills and a positive attitude, even if they do not have previous experience in general practice, as full training will be provided for the right candidate.
Understanding of patient confidentiality and data protection requirements.
Job summary
Cobbs Garden Surgery is seeking a friendly and organised receptionist to join our busy GP practice team on a part-time basis, for 18 hours a week.
The successful candidate will be the first point of contact for patients and visitors, providing excellent customer service while supporting the smooth day-to-day running of the practice.
Main duties of the job
- Welcome patients and visitors in a courteous and professional manner.
- Answer incoming telephone calls and deal with enquiries efficiently.
- Book, amend, and cancel patient appointments.
- Signpost prescription requests in line with practice procedures.
- Register new patients and update patient records accurately.
- Manage incoming and outgoing correspondence.
- Liaise with GPs, nurses, and other healthcare professionals as required.
- Maintain patient confidentiality at all times.
- Assist with administrative duties to support the practice team.
- Ensure the reception area remains tidy and welcoming.
About us
Cobbs Garden Surgery is based in Olney, a beautiful market town in north Buckinghamshire, and we also serve the surrounding villages.
About us
- We are proud of our current CQC rating of Good, with an Outstanding rating for responsiveness.
- Our multidisciplinary team includes GPs, advanced nurse practitioners, practice nurses, a fulltime clinical pharmacist, physiotherapist, nursing associate, HCA and GPAs.
- We are a teaching practice, with a strong focus on learning and professional development for all staff.
- We have an excellent relationship with our patient participation group and local charity, Olney is Kind, reflecting our strong community links.
What we offer
- Full training and ongoing support
- Friendly and supportive working environment
- Opportunity to develop skills within primary care
- NHS pension scheme (if applicable)
- Costco membership
- Wellbeing assistance
- Annual leave entitlement in line with practice policy
Details
- Date posted: 20 October 2026
- Pay scheme: Other
- Salary: £12.83 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: 30027
- Job locations: West Street, Olney, Buckinghamshire, MK46 5QG, United Kingdom
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
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Applying for this NHS job
This advert is for Receptionist with Primary Care Careers in Olney, England. It is listed as a Receptionist role. The advertised salary is £12.83. The contract type is Permanent. The application deadline is 23 Oct 2026.
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