Receptionist

Job overview

We are looking to appoint an efficient and enthusiastic receptionist to join our Urology team.   You would be responsible for greeting patients and visitors to our busy Urology clinics as well as duties such as dealing with telephone queries and providing some administrative support to our nursing team.  You should be patient focused with excellent customer service skills.  You will be expected to provide comprehensive clerical and administrative support to the department.

This is a fixed term post for 12 months.

Main duties of the job

Provide an effective face to face/telephone reception service e to support the delivery of an efficient patient service.

Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.

To use patient administration system and other Trust Applications required supporting the patient’s pathway. Duties include checking and updating patient lists and using IT systems to accurately log all admissions, transfers and discharges.

Arrange outpatient clinic appointments for patients where necessary. When appropriate arrange ambulance transport for patients.

Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives

Complete administration tasks, and undertake any typing as required, e.g Diagnostic reports ensuring continuity of service is maintained – including filing, photocopying, fault reporting,  GP and clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed.

Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.

Administration support for Sister/Nurse-in-Charge/Senior Clinician Order and maintain ward supplies as necessary and in accordance with Trust policies.

Closing date: 11 June 2026

Interview date: 26 June 2026

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

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Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).