Receptionist

Job overview

Hertfordshire Community NHS Trust MSK Service are currently recruiting for Administrator/Receptionist to work within their team.

The ideal candidate will be:

Personally motivated, with relative experience and transferable skills.

A good administrator with excellent customer services ,communication and organisational skills. In addition computer skills to to manage receiving and booking patients into the department and supporting administrative tasks to ensure patient pathways are progressed effectively.

Able to work independently and as part of a team.

*Proposed Interview date: 10th November 2026*

Main duties of the job

• Be responsible in meeting and greeting patients and visitors to HCT outpatient clinics, delivering a high standard of comprehensive reception and administrative support to ensure effective delivery of clinic services to patients and clinical staff which fall within the remit of the specific clinics and Hertfordshire Community NHS Trust.
• High level customer service and confidentiality is expected when managing visitors, enquiries for information and calls to the services.
• Be able to demonstrate an understanding and communicate effectively with patients and carers using skills of tact diplomacy, patience, persuasion, de-escalation and compassion.
• Be responsible for ensuring the smooth running of the clinics and facility. Working with the minimum supervision and using initiative to achieve service requirements and deadlines.
• Communicate clearly and confidentially information to clinicians and other members of the multidisciplinary teams.
• In addition, the post holder will act as a point of contact for patient queries and ensuring patient confidentiality is always maintained In line with expectation and Trust policy.

Detailed job description and main responsibilities

See full job description and specification

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.