Receptionist, Urology

Job overview

An exciting opportunity has arisen for a full-time Receptionist to join our Outpatient team at Ashford and St Peter’s Hospitals. The post includes covering the reception in the Urology Centre and general office duties, and to provide an excellent administrative service to our patients.

Good administration skills are required, along with an excellent telephone manner. The successful candidate will be an enthusiastic and highly motivated team player, who shows flexibility and a careful attention to detail.

You will be required to use a number of systems including Surrey Safe Care (Cerner), Evolve and Dictate IT. Previous experience of these systems is desirable, but not essential, as training will be provided.

Main duties of the job

To ensure that all Patients, Visitors and staff are greeted in a friendly, welcoming and efficient manner.

Using Cerner/SSC to update patient details and register patient attendance.

To follow necessary procedures to ensure clinical / nursing staff are aware of the patient’s arrival. Patients will be directed to the correct waiting area by reception staff.

Ensure all appointments are in the correct episodes and make corrections if necessary.

Escalate to services where outcomes & attendances have not been recorded.

To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patient’s relatives, staff and other healthcare colleagues on appointments and other Trust Services.

To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Detailed job description and main responsibilities

Using Cerner/SSC to update patient details and register patient attendance. To follow necessary procedures to ensure clinical / nursing staff are aware of the patient’s arrival. Patients will be directed to the correct waiting area by reception staff. Ensure all appointments are in the correct episodes and make corrections if necessary. Escalate to services where outcomes & attendances have not been recorded. To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patient’s relatives, staff and other healthcare colleagues on appointments and other Trust Services. To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.