Receptionist - Urology team

Job overview

The Urology Receptionist is responsible for providing a welcoming and professional front-line service to patients, visitors and healthcare professionals. The role involves managing appointments, handling enquiries, maintaining patient records and supporting the efficient day-to-day operation of the Urology Department while delivering excellent customer service and patient care.

Main duties of the job

• Greet and assist patients and visitors.
• Manage appointment bookings, cancellations and clinic schedules.
• Answer telephone and email enquiries professionally.
• Register patients and maintain accurate records.
• Support the smooth running of urology clinics.
• Liaise with clinicians and other departments.
• Handle confidential information in line with data protection requirements.
• Deliver excellent customer service and patient care at all times.

Detailed job description and main responsibilities

Please see the attached detailed Job Description and Person Specification for full details of the role's duties, responsibilities and requirements.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.