Receptionist - Urgent Treatment Centre

Job overview

We are looking to employ a highly motivated and organised individual to join our Reception Team in the Urgent Treatment Centre

We are looking for 1 staff member to work a set rota pattern (23.5h per week (or multiple part time staff equalling this) to work approximately 12pm-5.30pm Monday-Friday) and 1 staff member to work 35h per week (or multiple part time staff members equalling this) to work flexibly over a 7 day, 24h rota. Please detail in your application which you wish to apply for if you have a preference.

The post will involve registering and dealing with patients, ensuring a smooth start to their journey through UTC. It will also include general office duties including scanning, filing, making clinic appointments, dealing with telephone calls, provide clerical support to the department and admitting patients.

In this role, you will be the first point of contact for patients and visitors, providing a welcoming and efficient reception service. You will be responsible for dealing with patients in a professional, courteous, and sensitive manner, recognising that individuals may be distressed, anxious, or unwell.

Main duties of the job

• You must have excellent customer service skills, be dedicated and courteous.
• You will also have excellent verbal and written communication skills and excellent keyboard skills.
• You must be able to deal with sensitive/confidential issues, be flexible and be a team player.
• You may be required to cover early, late, night and weekend shifts.
• Maintain strict confidentiality of patient information at all times, in accordance with data protection legislation and Trust policies.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.