Receptionist- Homeless Health Service

Job overview

At BrisDoc’s Homeless Health Service, we are devoted to transforming the health and well-being of those experiencing homelessness. By joining our team, you can play a vital role in empowering individuals to take control of their health and move towards healthier, more stable lives.

We operate with a commitment to kindness, hope, and respect, ensuring every person we serve feels welcomed and valued. Your contribution will help us maintain a warm, supportive environment, collaborate with partner organisation, and continuously improve our services.

You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way. You will project a positive, welcoming and non-judgemental image to patients, other visitors and members of the Practice team. You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.

You will deal with patients confidentially, respectfully and holistically. You will help signpost patients to the most suitable clinician / service to best support their needs. Duties will include speaking to patients, carers and support workers face to face and on the telephone, booking appointments and dealing with queries and enquiries.

Please note: Sponsorship is not available for this role.

Main duties of the job

Who We’re Looking For

We’re looking for people who share our passion for the NHS and delivering “patient care by people who care”.

• Good general education, including GCSE grade 4 or equivalent qualifications in English and Maths
• Good computer literacy
• Ability to listen and respond appropriately to patients and staff with differing needs
• Ability to convey information accurately both verbally and in writing
• Ability to work within a team and take instructions as required
• Experience of working in a front-line or general practice role
• Initiative and problem-solving skills
• Maintaining confidentiality at all times
• Accurate record-keeping with attention to detail
• Motivation to contribute to BrisDoc’s core values

Detailed job description and main responsibilities

Main Duties and Responsibilities

• Engage and Support: Manage incoming calls from patients and healthcare professionals. Deal with patients face to face to book appointments and provide support and signposting. Deal with registrations both temporary and full. Take messages and respond to queries.
• Accurate Documentation: You will enter patient details on our clinical system with precision to ensure the clinical team have all necessary information and to provide accuracy of data across the entire healthcare system.
• Safety and Patient Care: You will signpost patients to the most appropriate care following guidance from senior staff, policies and pathways to ensure patient wellbeing and safety.
• Timely Communication: Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported.

Additional administrative duties: As part of a team, you will also be required to perform other administrative duties, which will include but aren’t limited to:

• Prescription requests and queries
• Referrals
• Registrations and deductions
• Workflow, post and electronic document management.
• Emails

Other tasks may be added based on experience, knowledge and progression as indicated by the Operational Manager.

Please refer to the full job description and person specification for more info.

We reserve the right to close this vacancy once enough suitable applications have been received.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.