Receptionist/ Clerical Officer

Job overview

Are you looking for an interesting clerical role and to work in a niche environment? Then this may be the position for you.

We have an exciting opportunity for a candidate to join the team within the IV Suite at the Wrexham Maelor Hospital. The Clerical Officer role is a 18.75 hr post working alongside 2 other team members on a rolling 2 week rota. This is to provide clerical support to the department between the hours of 8.30am-4.40pm Monday through to Friday.

The Clerical Officer(s) will provide a Front of house service, greeting patients on their arrival to the department and supporting the patient journey runs as smoothly as possible. This will include arranging appointments and processing the outcomes of the outpatient clinics, ensuring patient records are updated accurately, receiving and dispatching of patient case notes, along with other duties to ensure that the department meets all the patient’s needs.

You should have excellent IT, communication and clerical skills, be well organised with a meticulous approach to work and attention to detail. You will be proactive and able to manage your own working time effectively. You must have a comprehensive working knowledge of Microsoft Office packages. High standards of professionalism and a desire to learn will be essential.

Welsh language Skills need to be learnt when appointed to the post.

Main duties of the job

To ensure confidentiality is maintained at all times.

Provide a friendly and comprehensive reception service to all staff and patients visiting the department.

Undertake efficient reception duties e.g. answering the phone and receiving people at the reception desk.

To deal efficiently and courteously with colleagues and all visitors at all times as per departmental standards.

Visitors to the department include, staff from other areas, company representatives, visiting medical staff and patient relatives.

Deal courteously with telephone calls and enquires and relay messages in an efficient manner as service standard, processing urgent referrals.

Assist with general clerical duties, including distributing incoming mail.

To be responsible for accurately inputting data onto relevant databases and to collate data for the purpose of clinical audit.

To collate and distribute clinic lists effectively, liaising with secretaries and other administration staff. Provide an excellent communication system between relevant personnel, regarding any alterations or additions to clinic lists. This may include the booking of emergencies.

Print and distribute clinic lists in a timely manner.

Liaise with the nursing and medical teams within the department, to help maintain patient flow.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills need to be learnt when appointed to the post