Receptionist Bank

Job summary

First impressions matter. As a Bank Receptionist you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to Rhodes Wood Hospital in Hatfield will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users. Become a valued member of our staff bank at Rhodes Wood Hospital in the role of Bank Receptionist and enjoy the flexibility to choose shifts that align with your schedule. In this role at Rhodes Wood Hospital, a service for children and young people aged 8-18 years with eating disorders, each day brings different challenges and experiences. Working alongside the reception team your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the office diary for meetings and events and efficiently handling telephone calls, emails and post. Ensuring the safety and security of service users, staff and visitors is a top priority. You'll oversee visitor sign ins, conduct security checks and manage the distribution of keys and security badges.

Main duties of the job

In the role of Bank Receptionist at Rhodes Wood Hospital, you will be the initial point of contact for visitors, showcasing a warm and friendly demeanor. Your responsibilities include welcoming all visitors, coordinating the office diary for meetings and events, handling telephone calls, emails, and post efficiently. Ensuring the safety, confidentiality, and security of service users, staff, and visitors is paramount. You will oversee visitor sign-ins, conduct security checks, and manage the distribution of keys and security badges. This role also offers flexibility in choosing shifts to align with your schedule and opportunities for career development through various courses offered by Elysium Healthcare.

About us

Elysium Healthcare is a prominent provider with a substantial workforce of over 8,000 employees and a unique approach to care delivery. With a network of over 80 services across England and Wales, Elysium Healthcare covers a wide range of specialties including Mental Health, Neurological, Learning Disabilities & Autism, and Children & Education, providing ample opportunities for growth and career progression. Part of the global Ramsay Health Care group, Elysium Healthcare is committed to inclusive recruitment practices and promotes safeguarding the welfare of service users by following safer recruitment processes for all positions. As a Disability Confident employer, Elysium ensures an accessible and supportive environment for all candidates.

Details

• Date posted: 08 October 2026
• Pay scheme: Other
• Salary: £13.11 an hour
• Contract: Bank
• Working pattern: Flexible working
• Reference number: 1560035692
• Job locations: Elysium Healthcare, Hertfordshire, AL9 6NN, United Kingdom

Job responsibilities

First impressions matter. As a Bank Receptionist you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to Rhodes Wood Hospital in Hatfield will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users.

Become a valued member of our staff bank at Rhodes Wood Hospital in the role of Bank Receptionist and enjoy the flexibility to choose shifts that align with your schedule.

What you will be doing

In this role at Rhodes Wood Hospital, a service for children and young people aged 8-18 years with eating disorders, each day brings different challenges and experiences. Working along side the reception team your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the office diary for meetings and events and efficiently handling telephone calls, emails and post.

Ensuring the safety and security of service users, staff and visitors is a top priority. You’ll oversee visitor sign ins, conduct security checks and manage the distribution of keys and security badges.

There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

As a Receptionist you will be:

• Welcoming all visitors in a friendly manner and ensuring the sign the visitor book.
• Maintaining the upkeep of the reception area & meeting rooms are presentable.
• Managing the office diary for meetings, events, training days and therapy sessions.
• Ensuring confidentially and security to the service.
• Receiving and dealing with telephone calls, emails and post.
• Ad hoc administration tasks.
• Ensuring all appropriate leaflets and brochures are on display.
• Manage deliveries.

To be successful in this role, you will have:

• Previous experience
• Computer skills
• Communication and interpersonal skills
• Must be professional, confident and diplomatic
• GCSE English Language Grade C or above
• Be efficient and enthusiastic
• Awareness of understanding confidentiality and security
• Ability work alongside a team and independently
• Must be welcoming and self-motivated

Where you will be working:

Location: Rhodes Wood Hospital. Shepherds Way, Hatfield AL9 6NN

Join the team at Rhodes Wood Hospital providing care for children and young people aged 8-18 years with eating disorders who require residential care, working on tailored treatment programmes designed for the individual needs of each young person.

There is also an on-site Ofsted Registered school to support young people continue with their education while in hospital. Rhodes Wood Hospital is located on the outskirts of Hatfield, which is easily reachable by car.

What you will get:

• Hourly rate of £13.11 (plus 12.07% holiday allowance uplift)
• Two-week paid induction
• Free meals and parking
• Mandatory training to ensure you are fully able to do your job at the best of your ability.
• Wellbeing support and activities to help you maintain a great work-life balance.
• Pension contribution to secure your future (Optional)

There is also the option to progress into a permanent role to unlock additional benefits, including career development pathways to grow your career.

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure