Receptionist, Band 2- Emergency Department

Job overview

Receptionist, Band 2- Emergency Department

Are you enthusiastic, highly motivated and wanting to work for the NHS? If you are looking for a job where you will be kept busy and no day is the same, the Receptionist role could be for you.

This specific job role entails working shifts on a set shift pattern which will include working unsocial hours, weekends and Bank Holidays. Unsocial hours worked attract an enhanced rate of pay. You must be able to have a flexible approach and be able to work extra shifts to ensure Reception has optimum Reception cover. Shifts at GRH are:- 7am - 3pm; 3-11pm; Shifts at CGH are:- 7am - 3pm; 12noon - 8pm; 3-11pm;

You will be part of a friendly team working in a busy Emergency Department working with a wider multi-disciplinary team. You will be working in a fast paced/ever changing environment.

Additional working pattern details: Total hours vacant = 67.5 to be split into different shift patterns/times still to be confirmed.

Main duties of the job

To provide a comprehensive and efficient Reception service within the Emergency Department.

Register/book in patients, update patient records, make referrals to other departments, using the Trust's IT system.

Scanning of patient documentation.

Answer telephone enquiries.

Deal with enquiries at Reception that are not necessarily ED related.

Detailed job description and main responsibilities

Knowledge of TrakCare and other NHS systems - training provided

Competence in IT skills including Outlook and Word

Confidence in dealing with members of the public, all disciplines of hospital staff and other agencies.

Excellent telephone and interpersonal skills.

Ability to communicate clearly and act quickly in an emergency situation

Able to work under pressure, problem solve in a changing and challenging environment.

Attention to detail, familiar with medical terminology.

Able to prioritise, work autonomously using own initiative as well as working collaboratively as a team.

Able to deal with the general public in a wide range of situations requiring diplomacy, tact and compassion.

Able to deal with challenging behaviour in a tactful and calm manner.

Capable of learning new skills and adapting to new policies and procedures in an ever changing environment.

Understanding of hospital and basic knowledge of roles in other areas

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.