Receptionist - Band 2 - Boston Outpatients

Job overview

United Lincolnshire Hospitals NHS Trust is looking to recruit friendly, organised and patient‑focused Receptionists (Band 2) to support the smooth running of outpatient clinics across several Trust sites.

This is a key front‑facing role where you will be the first point of contact for patients, carers and visitors, helping to ensure a positive and well‑organised clinic experience.

Locations

Outpatients reception - Boston base. Working hours Monday to Friday 08:30 - 17:00

Main duties of the job

As a Receptionist, you will play a vital role in supporting outpatient clinics by welcoming patients, checking them in for appointments, maintaining accurate patient records, and providing essential administrative support to clinical teams.

You will work closely with clinicians, clinic coordinators and wider administrative teams to ensure clinics run efficiently and patients feel supported and informed throughout their visit.

Key Responsibilities

• Greet and check in patients attending outpatient clinics
• Provide directions and signpost patients to services such as pharmacy
• Support car parking and Blue Badge registration where required
• Update patient details accurately on Trust systems
• Complete clinic e‑outcoming (“cash up”) in line with agreed procedures
• Assist with administrative tasks such as chasing missing notes, arranging porters and distributing clinic information
• Escalate any clinic issues appropriately to supervisors or coordinators
• Deliver a professional, compassionate and patient‑centred service at all times

Detailed job description and main responsibilities

• Checking in Patients
• To check in patients attending clinics and ensure they are directed to the correct area.
• To support with car parking and Blue Badge registration, where required.
• Updating Patient Details
• To update patient details on Trust systems, where required, to ensure information is accurate and up to date.
• Clinic “Cash Up” / Outcoming
• To complete clinic e-outcoming (“cash up”) in line with agreed SOPs, to ensure clinic activity is recorded correctly and so any required actions (e.g. letter production and follow up bookings) can be followed up by the Patient Service Hub.
• Administrative Support to Clinics
• To hand out patient questionnaires, if required.
• To support with locating and chasing missing patient notes to avoid delays to clinic flow, if required.
• To request porters when required to support patient access to clinics, when required.
• To circulate clinic lists to relevant teams in line with clinic requirements.
• To escalate any issues that may impact clinic running to the relevant supervisor or clinic coordinator for escalation support.
• To follow Trust processes and procedures to maintain safe, efficient and consistent clinic operations.
• Liaison with Others
• To liaise with patients (or their representatives) and clinicians in clinic settings.
• To liaise with other Trust administrative staff (e.g. Patient Service Hub; Care Group administrative staff) when required, either in a face-to-face capacity, or via other communication channels (e.g. Microsoft Teams).
• Training and Development

To attend training relevant to the post and the Trust’s mandatory training.

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.