Receptionist & Administrator

Job overview

Are you an experienced administrator, receptionist or customer service individual seeking a new challenge in the healthcare industry?

Do you have experience of communicating effectively at all levels with a variety of contacts?

Murray House is looking for a full-time Receptionist & Administrator, who can prioritise work load, has plenty of initiative in a busy environment.

Murray House is an outpatients Health Hub based in North Oxford at Jordan Hill Business Park. There are a range of clinical services based here, including specialist Dentistry, Podiatry and 0-19 Children’s Services. The Receptionist & Administrator will be supporting these services and operations related to the smooth running of the building.

This role is based on the outskirts of Summertown in North Oxford, with good public transport links, including nearby bus stops and links to Oxford Parkway train station and Pear Tree park & ride, as well as shops in Summertown and nearby green spaces.

Main duties of the job

• To present a welcoming and inviting first point of contact for the service, whether this is by providing a prompt response to queries, managing a phone call or managing the referral within the guidelines of the team.
• Provide a high standard of general office duties to include responding to emails and phone enquiries, answering the telephone, taking and recording messages accurately responding to queries appropriately, filing, photocopying, scanning, following Trust procedures and protocols.
• Managing the booking instructions given from the clinician following the appointment, ensuring it is booked in line with priorities outlined by the service.
• Manage the incoming mail (electronic and post), date stamp and manage in line with service guidelines.

The service must cover the hours of 08:00–18:00 each day. Shifts are patterned to cover these hours.

Please note there is no onsite parking for staff available.

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.