Receptionist / Administrator

Job overview

We are currently looking for an Receptionist/Administrator to join our front of house admin team based at The Pier Road Project, Community Drug & Alcohol Service for adults in Bexley.

The primary responsibility of the role is to manage reception duties in a busy service and ensure there is a welcoming environment for service users and visitors. This includes greeting service users and others, answering the telephone and dealing with referrals and enquiries.

Be part of an administrative team responsible for providing comprehensive administrative support to the multi-professional team.

To undertake data inputting and collecting data for the service.

Support the service in meeting compliance within work areas in relation to Health, Safety and Security monitoring.

The Pier Road Project is an integrated service for adults living in the London Borough of Bexley who are experiencing substance misuse problems. We also support families and friends of those affected.

As a service we pride ourselves on being  friendly and supportive. Staff are actively encouraged to access training and further their professional development. This is supported by an experienced, skilled, and highly knowledgeable multidisciplinary team.

South London & Maudsley NHS Foundation Trust Addictions Clinical Academic Group, specialist and community substance misuse services across a number of  London Boroughs including Bexley, Lambeth, Richmond and Wandsworth.

Main duties of the job

• Look after the reception of a busy service; receiving service users, and others and answering the telephone
• Provide comprehensive administrative support to the multi-professional team, managing queries and data entry
• To deliver a high standard of customer care
• Support the collection and updating of specific service-related information and activity
• Assist with non-clinical processes
• Support maintenance of the service environment, to be responsible for reporting and raising building maintenance, repair and cleaning issues
• Support the team with regards to service wide roles including Rapid Response, Fire Warden duties, Health and Safety duties.
• Assist with the induction of all staff and day to day supervision of junior/temporary /volunteer administrative staff.
• To take minutes of meetings.
• In conjunction with other members of the administration team, support of the service wide cover arrangements.
• Be able to work in a flexible and open manner in line with the needs of the service.
• To participate in any training and developmental needs as required by the Business Support / Officer Manager, Service Borough Lead and Team Leaders.
• To undertake any other duties considered relevant by the service, appropriate to the banding of this post, as negotiated with the Business Support / Officer Manager and Service Borough Lead.

Detailed job description and main responsibilities

• To look after the reception of a busy service; receiving service users, and others and answering the telephone and dealing with referrals and enquiries.
• Provide comprehensive administrative support to the multi-professional team with regards to the processing of clinical documentation, managing queries and data entry.
• To deliver a high standard of customer care representative of the service and the overall Trust’s objectives.
• Support the collection and updating of specific service-related information and activity to ensure required Key Performance Indicators (KPI) are input in a timely fashion onto required systems.
• Assist with non-clinical processes which need to be undertaken to support clinical teams, and the overall service deliver quality patient care.
• Support maintenance of the service environment in conjunction with other members of the administration team, to be responsible for reporting and raising building maintenance, repairs and cleaning issues
• Support the team with regards to service wide roles including Rapid response, Fire Warden duties, Health and Safety duties.
• Assist with the induction of all staff and day to day supervision of junior/temporary /volunteer administrative staff.
• To take minutes of meetings.
• In conjunction with other members of the administration team, support of the service wide cover arrangements.
• Be able to work in a flexible and open manner in line with the needs of the service.
• To participate in any training and developmental needs as required by the Business Support / Officer Manager, Service Borough Lead and Team Leaders.
• To undertake any other duties considered relevant by the service, appropriate to the banding of this post, as negotiated with the Business Support / Officer Manager and Service Borough Lead.