Job requirements
Essential
16 listedRequirements the employer expects applicants to meet.
- Knowledge
Ability to respond to a range of people in a courteous and professional manner
- Knowledge
To understand and be able to maintain confidentiality
- Experience
Experience of clerical duties in office / administration environment
- Experience
Customer service experience
- Experience
Experience in the use of IT / computer skills
- Qualifications
Good level of general education
- Qualifications
Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
- Personal Attributes
Interest in working in the healthcare sector/NHS environment
- Personal Attributes
Methodical approach to organising work, ability to prioritise
- Personal Attributes
Ability to work and remain calm under pressure
- Personal Attributes
Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other
- Language requirement
Able to speak English as necessary to undertake the role
- Technical Skills Competencies
Competent in using Microsoft Office Software
- Technical Skills Competencies
Excellent communications in person, via telephone and written
- Technical Skills Competencies
Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Technical Skills Competencies
Good keyboard skills requiring high percentage of accuracy.
Desirable
4 listedAdditional qualities the employer would prefer.
- Knowledge
Ability to answer patients queries or know where to refer them
- Experience
Experience of working in the NHS or on a reception desk
- Technical Skills Competencies
Previous experience in communicating with senior clinical / managerial colleagues and patients
- Technical Skills Competencies
Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
Job overview
Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.
The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.
** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: **
- What personal qualities/attributes do you have that you feel will be beneficial to this post?
- Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
- Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?
Interview date: 11th November 2026
Main duties of the job
The successful applicant will possess:
Good IT skills
Excellent customer service skills
Manage own workload whilst effectively prioritising tasks
Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
Excellent team player with good communication skill
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Receptionist Administrator - Emergency Department with University Hospitals Dorset NHS Foundation Trust in Poole, England. It is listed as a Band 3 Receptionist role. The advertised salary is £25,760 - £27,476 pa/pro rata. The contract type is Permanent. The application deadline is 02 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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