Receptionist / Administrator at GP Surgery

Job summary

Join Our Friendly Team at a Thriving GP Surgery

Position : GP Receptionist.

Hours: 20-30 hours per week. Working days will vary and will be spread across Monday to Friday between 8 am and 6.30 pm. A rota will be shared in advance.

Are you ready for a rewarding, fulfilling role in a dynamic, supportive environment. Were a busy GP surgery with over 15000 patients and were growing. As we expand, were excited to welcome new team members who are compassionate, dedicated, and ready to thrive in a supportive, friendly environment.

If you are looking to bring your skills to a vibrant, community-centred practice, wed love to hear from you.

Qualifications & Skills Required:

Skills & Experience Required

• Previous experience in a receptionist or administrative role (preferably within a healthcare setting).
• Excellent communication and customer service skills with a focus on professionalism and confidentiality.
• Strong organisational skills and attention to detail.
• Ability to multitask and work efficiently under pressure.
• Proficiency in IT systems (experience with EMIS Web is an advantage).
• Understanding of confidentiality, GDPR, and patient data protection.

Main duties of the job

Primary Key Responsibilities

• Front Desk & Patient InteractionWelcome patients and visitors, providing a friendly and professional service.Answer telephone calls, manage queries, and direct patients appropriately.Book, amend, and cancel patient appointments efficiently.
• Administrative DutiesProcess patient registrations, deductions, and update records as required.Handle prescription requests, ensuring accuracy and liaising with clinicians when necessary.Scan, file, and organise correspondence, including medical reports and clinical letters.Referrals management
• Supporting Clinical StaffAssist with medical documentation requests from patients, insurance companies, and other entities.Maintain confidentiality and uphold data protection regulations in all tasks.
• General Reception & Office ManagementMaintain a clean and organised reception area.Monitor stock levels of stationery and office supplies.Support the practice team with administrative tasks as required.

About us

Overview of your organisation

Why Join Us?

We are not just a GP surgery we are a supportive and rewarding workplace where staff well-being is our priority. Here's why you'll love working with us:

• Staff Well-being Award Winners :We are proud to have won the Staff Well-being Award in December 2023.
• Wellness Room :Enjoy access to our dedicated Wellness Room, where you can unwind with spa treatments, fully funded by the surgery.
• Pilates Sessions: Stay active and relaxed with regular Pilates classes led by a professional instructor, all part of our commitment to your well-being.
• Stress-Free Environment:We maintain a healthy, balanced work-life environment that reduces stress and promotes overall well-being.
• Relax and Recharge :Take advantage of our massage chair during breaks, designed to help you relax and de-stress.
• Outstanding Reputation :Our surgery consistently receives excellent feedback from patients and NHS England, reflecting our dedication to providing high-quality care.

Join us and become part of a team that values your health and happiness.

Details

• Date posted: 28 August 2026
• Pay scheme: Other
• Salary: £13 an hour
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A2735-26-0006
• Job locations: 2A-6 LYNWOOD DRIVE, ROMFORD, ESSEX, RM5 3QL, United Kingdom

Job responsibilities

The post holder will be expected to provide general administration duties, which may include but is not limited to;

To assist in keeping patient records accurate and up to date by scanning and attaching paper documents in to electronic records.

Filing scanned documents into patient electronic notes (EMIS)

Electronically filing test results and other documents/patient information

Perform computer searches and data collection to support practice enhanced services and ensure clinical safety.

Keeping all records including staff trainings up to date for CQC purposes.

Monitoring telephone call queue daily.

To liaise with reception manager to make sure all tasks are completed at the end of day.

Helping patients by dealing with requests or questions in a polite, professional and efficient manner

Telephoning patients to inform them about prescriptions, to move/book or rebook appointments, or gather personal data in a sensitive manner, such as smoking status, when asked to do so

Printing and distributing repeat prescriptions

Registering patients, ensuring that information is checked and documented accurately

General administration involving patient records, audits etc. as required.

Prepare medical reports and other requests for information are processed accurately and in a timely manner, ensuring practice protocols regarding information governance and confidentiality are adhered to

Record-keeping, distribution of documents, filing are all undertaken accurately and efficiently

Taking responsibility for the scheduling and co-ordination of meetings

Management of the generic email inbox

You should have previous administrative experience, preferably familiar with EMIS Web GP system. Good written and verbal communication skills are essential together with highly effective organisational and planning skills.