Receptionist - Admin Assistant

Job summary

The post holder will provide effective, efficient and confidential reception duties and administrative services to the Sexual Health Team.

The post holder will be expected to deal with enquiries, using own initiative and provide a timely response to all communications and correspondence and produce high standard reports and other papers.

Main duties of the job

An exciting opportunity has arisen to join the administrative team within the Sexual Health Service on a 12-month fixed-term basis.

This role is based at Darlington Memorial Hospital, working 14 hours per week across 2 or 3 days.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Details

• Date posted: 04 June 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year pro rata
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Part-time
• Reference number: C9439-2627-655
• Job locations: Darlington Memorial Hospital NHS Trust, Hollyhurst Road, Darlington, County Durham, DL3 6HX, United Kingdom

Job responsibilities

Responsible for the reception of patients and visitors into the GUM Department and all reception duties concerned e.g. sorting post/filing/stock monitoring/delivery checks etc and the competent and accurate use of the services bespoke patient information system Inform. Also ensuring all confidentiality and data protection policies and procedures are adhered to at all times and are embedded within the culture of the team.

Process enquiries from internal and external organisations/departments and from patients and the general public regarding making appointments, obtaining results and any other enquiries relevant to the department. Ensure all enquiries are dealt with in a prompt responsive and courteous manner at all times, including potentially distressed, abusive or complaining customers in order that they are satisfied with the service provided by the administration team to ensure the Trust is portrayed in a positive manner.

Responsible for the timely and accurate clinic management of appointments and clinic lists on the Inform system and have a basic knowledge of the services terminology whilst ensuring that all appointments which require cancelling or amending are reallocated.

Responsible for the registering new patients on the Inform system ensuring data is retrieved and recorded accurately.

To generate and send out letters where requested to patients inviting them to contact the department to make an appointment, taking account of clinic procedures.

Inform patients of negative test results to by their preferred method of contact from their Inform patient record whilst maintaining strict patient confidentiality policy.

Identify patients with normal/abnormal results and refer to appropriate clinician for action and record and prepare positive results as agreed.

Operate triage system for patients to determine the urgency/nature of their requirements and direct appointments to the appropriate clinician as per local procedures.

To support the provision of administrative services within the sexual health team providing typed correspondence, reports and other documents when requested to a consistently high standard and of a sensitive and confidential nature.

Assist/contribute to the formulation of local procedures and protocols as required.

Demonstrate a professional image at all times, ensuring confidentiality, tack and diplomacy and a non-judgmental approach.

To liaise effectively with patients, practitioners, hospital staff and other professional bodies to ensure the smooth running of the department.

Support the delivery of all areas of the sexual health specification as demand dictates

To maintain personal and professional standards to ensure professional credibility

Provide cover for other sexual health administration teams in other locations and/or at community clinics as required and occasionally out of hours in line with the needs of the service and as per the 6 week duty roster.

To support the administrative services within the sexual health service.

The post holder may be required to undertake other duties within the commensurate with the grade and experience.