Reception Supervisor

Job overview

An exciting opportunity has risen in the Clinical Haematology Directorate for a Reception Supervisor. The post holder will be supervising a busy reception team in the Catherine Lewis Centre, responsible for co-coordinating all appointments for the service, thus will be required to work as part of a multi-disciplinary team alongside consultants, nurses and the wider team.

The post holder will work closely with relevant team members to ensure pathway pathway are coordinated effectively, booked into appropriate clinics and that a high quality customer service is provided.

The successful candidate will be highly motivated and organised with an ability to prioritise and problem solve in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate the ability to communicate with patients and staff across all disciplines. The successful candidate should have knowledge of RTT and cancer waiting times.

Main duties of the job

• Implement and maintain an efficient internal system and process to ensure 2WW and RTT targets are met.
• Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
• Resolving patient queries over the telephone, by email and in person on a daily basis, communicating tactfully and professionally.
• Providing administrative support to the wider multidisciplinary team, including medical, nursing and administrative colleagues.
• Work closely with the Business Support Manager to adhere to daycare KPI targets.
• Attend and manage capacity review meetings.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.