Reception and Appointment Clerk

Job overview

The Reception and Appointment Clerk works in an office-based role, booking appointments and managing our telephone systems. As the team deal with a wide range of enquires, the Reception and Appointment Clerk will often link in with the other admin teams which include the Treatment Bookings team, Clinic Co-Coordinators, Medical Secretaries, and Nurse Specialist Support Team.

The Reception and Appointment Clerk also provides a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients who have non-malignant blood conditions. Working as part of a multi-disciplinary team across the Bristol Haematology and Oncology Centre (BHOC) Outpatient and Day Unit, in  both Haematology and Oncology.

The Reception and Appointment team work across two sites, Bristol Haematology & Oncology Centre and the Myrtle Road Administration Office.  **Previous applicants need not apply*** **Sponsorship is unfortunately not available for this role**

Main duties of the job

• To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq.
• To liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
• To communicate effectively, promptly and accurately, applying discretion and tact where necessary, with written, telephone and face-to-face contact, with patients, visitors, other Trust staff and various external agencies.
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
• To provide appropriate and timely information to all visitors to the Department or in response to telephone calls as deemed necessary and appropriate, and in accordance with the Data Protection Act and any Hospital/Departmental guidelines.
• To be a point of contact for 'Outpatient' and 'Treatment Bookings' telephone calls into the department.
• To liaise with the nursing and medical staff to ensure that planned day unit sessions run to time, have all the relevant patient notes prior to patients attending, and that patient notes are prepped with necessary paperwork and labels.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.