Receipting Officer

Job overview

Working within the Private Care Division of the world-famous Royal Marsden Foundation Trust you will be working within a Billing and Credit Control team based in Wallington, Surrey. We are looking for someone to work with us as part of the team responsible for the collection of all invoices in respect of patients attending the hospital for treatment privately, sponsored by International Embassies. The successful candidate will need to be methodical, accurate, good Excel skills and have an excellent attention to detail. Excellent communication skills, both oral and written, are required as the post involves direct contact with sponsors, patients, and staff at all levels.

Main duties of the job

• Responsible for administering the processes and processing of cash receipting of all monies paid to Private Care of the Royal Marsden Foundation Trust in an accurate and timely manner.
• Working closely with the teams within Billing and Credit Control and Admissions, Accounts, Cashier, Bank and external Private Medical Insurers, Embassy’s and self-payers, the Cash Receipting Officer will ensure full the utilisation of our systems and resources to accurately and timely post incoming cash to the patient ledger.
• The Cash Receipting Officer will seek to improve, develop and adapt processes to achieve seamless cash posting and ensure processes run smoothly.
• They will be expected to adopt a professional and caring attitude, with a polite and courteous manner in all aspects of communication.

Detailed job description and main responsibilities

These responsibilities will be carried out under the guidance of the Credit Control Team Leader.

• The cash receipting process for Private Care Credit Control team to ensure all receipts are properly applied in the correct period(s) and the patient or member accounts are reconciled daily.
• Act in accordance with standard operating procedures (SOP’s) and assist in the regular review, amendment and implementation of any changes in them.
• Serve as subject matter expert on the day-to-day responsibilities of processing patient payments.
• Maintain and update all patient and provider information; e.g. Bank Details, Contacts Spread sheet.
• Prepare and complete the daily banking, ensuring all cash is posted to the correct patient account.
• Design, prepare and review reports monitoring the cash receipted and drive initiatives to improve the speed and efficiency of the process and minimise errors.
• Work with Credit Controllers to encourage customers’ utilisation of efficient payment methods and technology. e.g. Tokenisation.
• Provide primary level problem resolution to both internal / external inquiries regarding past payments or refunds.