Radiology Booking Officer

Job overview

Radiology Booking Officer

Full-time (37.5 hours per week)

Permanent position

Come and join our amazing Isle of Wight Diagnostic Imaging Team.

We are recruiting for an enthusiastic Booking Officer who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care.

The new CDC centre has the ability to deliver joined up diagnostic care, and with increased capacity this will ensure our patients will have faster access to treatment, earlier diagnosis, and improved outcomes.

By becoming part of our team, you will have the opportunity to work in innovative ways and play a central role in how we improve patient pathways, delivering the right test, at the right time, in the right place.

We are looking for a highly motivated individuals to provide comprehensive Booking and clerical support to the Diagnostic Imaging Department using a high level of initiative and discretion.

Excellent communication skills are vital as the post-holders will be required to liaise directly with patients, consultants and other hospital/external colleagues face-to-face, on the telephone and in writing.

Main duties of the job

The successful candidate will deal with patient and general enquiries, both in person and on the telephone, keeping relevant records.

The role involves being able to provide effective running of diagnostic bookings.

• Book, amend, and confirm diagnostic appointments using NHS systems
• Maintain accurate waiting lists, ensuring timely escalation of patients approaching breach dates.
• Liaise with Speciality Team Leaders to ensure capacity is used effectively.
• Process patient cancellations, removals, and pathway updates in accordance with elective access policies.
• Support the validation of waiting lists, checking data accuracy and ensuring correct patient tracking lists (PTLs).
• Provide a friendly, professional, and empathetic service to patients and visitors.
• Handle inbound and outbound calls, emails, and face-to-face enquiries in a calm and courteous manner.
• Communicate appointment details clearly, ensuring patients understand times, locations, and requirements.

You will be required to enter request forms onto the CRIS system and cover the reception desk, booking in patients and dealing with enquiries and opening and distributing the post for the department.

This role requires a willingness to work as part of a team as well as the ability to work unsupervised.

The ability to work under pressure, pay attention to detail and have excellent organisational skills are also necessary to manage the pressures of a very busy role.

Detailed job description and main responsibilities

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.