Radiology Administrator/Clerical Officer

Job overview

We are recruiting for a part -time x 30 hours position working Monday, Tuesday, Thursday and Friday 9 AM - 5 PM.

To monitor and manage active and backlog waiting list data, for the X-RAY team, contact patients via telephone and Trust systems, ensure appointments are arranged appropriately, support referral management and act as a first point of contact for staff queries and patient complaints.

You may need to help out on the main Reception desk or other teams at times.

helping out on the Reception desk and other teams if needed.

Main duties of the job

• Liaise with clinical and non-clinical staff.
• Act as first point of contact for queries.
• Escalate complaints, capacity issues and patient concerns appropriately.
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
• To monitor, manage and validate active and backlog waiting list data
• To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
• Implement the policy and investigate patients who do not attend (DNA) their appointment
• To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP
• Attend appropriate meetings as required by the role’s line manager.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.