Job requirements
Essential
7 listedRequirements the employer expects applicants to meet.
- Experience
Previous Clerical/Admin Experience and worked with the General public
- Experience
Experience of working within a Call Centre or Customer Service environment or equivalent
- Education & Qualifications
Good Standard of General Education
- Education & Qualifications
Computer Literacy
- Skills, Knowledge & Abilities
Ability to effectively communicate verbally both on the telephone and face to face to a wide range of people
- Skills, Knowledge & Abilities
Ability to work under pressure and deal with difficult and stressful situations
- Skills, Knowledge & Abilities
Good telephone manner
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Knowledge of Hospital IT systems
- Experience
Customer Service training
Job overview
Are you looking for a new challenge, working in a fast paced environment? If so this could be the role for you!
To be responsible for providing an effective service for all patients referred to the Radiology Department.
The successful candidate must be flexible, forward thinking and proactive and require a commitment to ensure we provide a high quality service to our patients. This is a challenging role which requires excellent communication and empathy skills.
To contribute to the delivery of a high quality Radiology Service across the Trust and Community.
The position is 30 hours. We have a variety of shifts. The hours will include evening, weekends and all Bank Holidays as we work 365 days a year, although this is worked on a rotational and fair basis. The successful candidate will be required to work at both the County Hospital site and the Community Diagnostic Centre
Main duties of the job
- To work together with other staff to promote a smooth and efficient work flow through the department in which he/she is based.
- To provide cover on Reception which includes working across both sites (County Hospital and the Community Diagnostic Centre), in line with service requirements and demands.
- Register patient attendances and any appointment information onto the Radiology Information System (CRIS) and any other relevant IT systems.
- To assist the Radiology Admin Manager in undertaking regular reviews of the office protocols and guidelines by providing advice on changes in working processes.
- To undertake any other clerical duties that may be necessary for the speedy progression of both results and patients through the department to include secretarial support as required
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about the role and responsibilities.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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Applying for this NHS job
This advert is for Radiology Administrator / Receptionist with Wye Valley NHS Trust in Hereford, England. It is listed as a Band 2 Receptionist role. The advertised salary is £24,465 pa pro rata. The contract type is Permanent. The application deadline is 17 Oct 2026.
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