Quality Lead

Job summary

Job Title: Quality Lead

Hours per week: 27 hours per week

Location: Any My Health Site (or remote with agreement)

Accountable to: Practice Business Manager (PBM)

Job purpose: To play a key role in co-ordinating and supporting the activities of the organisation by providing full administrative support to the PBM and the Practice in general. To support and maintain high standards of quality, safety and patient care across the practice. The Quality Lead is responsible for monitoring clinical quality indicators, supporting audits, ensuring policies and procedures are followed, identifying areas for improvement, and working collaboratively with the practice team to promote continuous improvement and compliance with CQC and NHS requirements.

Main duties of the job

The Quality Lead is responsible for ensuring CQC and legislative compliance through regular audits, accurate records, staff training and action plans, while monitoring safeguarding, incidents, complaints, risk assessments, recruitment and health and safety. The role oversees patient feedback and concerns, ensuring these are investigated and managed appropriately in line with practice policies and NHS guidance, while supporting the Patient Services Team and Patient Participation Group. Responsibilities also include producing monthly performance reports, monitoring significant events and data breaches, identifying trends and recommending improvements. The Quality Lead supports and leads quality improvement projects, new initiatives and effective communication across the practice, while providing administrative support to the Practice Business Manager and Senior Management Team. Additional duties include coordinating meetings and training events, maintaining accurate complaints records, completing the annual KO41b complaints return, and promoting health and safety, infection prevention and safe working practices throughout the practice.

About us

MyHealth is a large, semi-rural, dispensing practice caring for almost 18,500 patients. There are four practice premises across the area that cover three Local Authorities (CYC, NYCC and ERYC). MyHealth provide primary care services from each of the four sites, in line with GMS contractual requirements.

We have a large multi-disciplinary team that includes GPs, Nurses, Pharmacists administrative support staff.

Details

• Date posted: 21 October 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A2710-26-0005
• Job locations: Southfields Road, Strensall, York, North Yorkshire, YO32 5UA, United Kingdom

Job responsibilities

Brief outline of duties:

Compliance

• Ensure CQC and legislative compliance through audits, policies, records, staff training and action plans.
• Monitor safeguarding, incidents, complaints, risk assessments, recruitment and health and safety.
• Support continuous improvement and CQC inspection readiness.

Patient Experience

• Manage patient feedback, concerns and complaints in line with practice policies and NHS guidance.
• Investigate concerns, maintain accurate records and promote openness and duty of candour.
• Support the Patient Services Team and Patient Participation Group (PPG).

Reporting

• Produce monthly performance reports, identify trends and recommend improvements.
• Monitor significant events, complaints and data breaches, ensuring appropriate action is taken.

Projects and Quality Improvement

• Lead and support quality improvement projects based on data, evidence and patient needs.
• Support new initiatives, staff engagement and practice-wide communication.

General Responsibilities

• Support the Practice Business Manager, Partnership and Senior Management Team.
• Coordinate meetings, prepare documentation, maintain records and support staff training events.
• Maintain accurate complaints logs and complete the annual KO41b complaints return.

(This list is not exhaustive)