Quality Insight Senior Analyst

Job overview

Working across Bristol NHS Foundation Trust, you will lead a primary quality portfolio while working collaboratively with other analysts to share knowledge, ideas and cross-cover.

You will work closely with quality specialists and BI/Digital colleagues, support quality improvement and regulatory requirements, and contribute to data quality and consistent Trust-wide analytical standards. The role also offers opportunities to explore the safe and ethical use of AI-assisted analytics.

Main duties of the job

• Design and maintain dashboards and automated reporting using Power BI, SQL and Excel, applying appropriate statistical methods including SPC.
• Analyse and triangulate incidents, complaints/PALS, surveys, clinical audit and operational data to identify themes, variation, learning and risk.
• Translate complex analysis into clear, actionable insight for clinical teams, senior leaders, committees and the Board, providing expert advice on limitations, uncertainty and risk.
• Lead analytical inputs for statutory returns, regulatory submissions and inspection readiness.
• Investigate data quality issues and work with data owners and BI/Digital teams to improve data pipelines and analytical products.
• Provide analytical leadership, mentoring, peer review and quality assurance, supporting consistent Group-wide standards.
• Support quality improvement through robust measures and evaluation.
• Explore responsible AI-assisted analytics within approved governance and human oversight.
• Work with significant autonomy, making and justifying prioritisation decisions across competing demands.

Detailed job description and main responsibilities

The post holder will work closely with stakeholders to understand their questions and information requirements, frame analytical questions and select appropriate methods. They will provide evidence-based options and recommendations and clearly communicate assumptions, uncertainty, data limitations and risks.

Main responsibilities

The post holder will:

• Develop high-quality analytical products, including automated reports and dashboards using Power BI, SQL and Excel across patient safety, patient experience, clinical effectiveness, clinical audit and PROMs.
• Triangulate multiple sources of quality information, including incidents, complaints/PALS, patient survey feedback, clinical audit and operational data, to identify themes, variation, learning and risk.
• Apply appropriate statistical and improvement methods, including SPC and measurement for improvement, ensuring agreed definitions and analytical standards are applied consistently.
• Translate complex analysis into actionable insight for clinical and corporate audiences, tailoring the presentation of findings for frontline services, senior leaders, committees and Board-level audiences.
• Develop strong working relationships with Patient Safety, Patient Experience, Clinical Audit/Effectiveness, divisional and BI/Digital teams to coordinate analysis and reporting.
• Support data literacy, helping colleagues understand and appropriately interpret dashboards, measures and statistical signals such as SPC.
• Investigate data quality issues, identifying root causes and working with data owners to develop practical remediation and preventative actions.
• Lead the definition, validation and quality assurance of data pipelines and insight products, working with central BI/Digital teams responsible for enterprise platforms and integration.
• Maintain a clear delivery plan and backlog for dashboards, analytical work and improvements, agreeing priorities and timescales with senior stakeholders and balancing planned work with urgent requirements.
• Coordinate analytical inputs for statutory returns, regulatory submissions and inspection-readiness packs, ensuring information is delivered to required deadlines.
• Support quality improvement programmes, establishing baselines and measures, evaluating change and tracking the impact of actions arising from incidents, complaints and patient surveys.
• Contribute to consistent Group-wide analytical standards, definitions and shared insight products, including maintaining clear documentation, methods and standard operating procedures with audit trails and version control.
• Handle confidential and patient-level information securely, applying appropriate pseudonymisation/de-identification, disclosure controls and information governance requirements.
• Provide portfolio leadership for an allocated area such as Patient Safety, Patient Experience, Clinical Effectiveness or Quality Regulatory Assurance, acting as a subject matter contact while remaining able to work flexibly across other quality areas.
• Work collaboratively within the analyst team, sharing knowledge, supporting and mentoring colleagues, peer reviewing outputs and providing cross-cover to maintain quality and continuity across the wider portfolio.
• Explore innovative analytical approaches, including appropriately governed AI-assisted analytics such as natural language processing, text analytics, topic modelling, automated classification and anomaly detection. Pilots will consider accuracy, bias/fairness and explainability and include human oversight.
• Work autonomously within agreed objectives and professional standards, making day-to-day prioritisation decisions and escalating significant risks and issues appropriately.