Quality Governance Officer

Requirements the employer expects applicants to meet.

• Knowledge

  The NHS Quality and Clinical Governance agendas and the Performance Assessment framework.

• Knowledge

  The role of NICE, NCEPOD, Healthcare Commission and other related agencies, and their impact on the Trust.

• Knowledge

  College of Emergency Medicine (CEM) and other relevant professional membership bodies.

• Knowledge

  The management and organisation of health services within the NHS, and particularly in an Acute Hospital Trust.

• Knowledge

  Good practice in clinical audit.

• Knowledge

  The fundamentals of Evidence Based Practice.

• Knowledge

  Understanding of the Quality agenda including clinical governance, clinical effectiveness and clinical audit and risk management.

• Knowledge

  Project management.

• Knowledge

  Principles of facilitation.

• Knowledge

  Familiarity with library skills.

• Knowledge

  Knowledge/understanding of medical terminology applicable to the service.

• Knowledge

  Well-developed knowledge and experience of operating and utilising information systems, software applications and office equipment.

• Knowledge

  Aware of the Data Protection Act and appropriate care of patient information.

• Knowledge

  An understanding of Trust and National standards/targets applicable to the service.

• Knowledge

  Knowledge of NHS performance indicators, national targets and star ratings, national and local clinical audit requirements.

• Knowledge

  Knowledge and understanding of data analysis and the use of reporting tools.

• Knowledge

  Detailed understanding of the requirements of the Department for service provision and knowledge of the environment, procedures and protocols.

• Knowledge

  Understanding of the need for confidentiality and discretion.

• Experience

  Proven record of good personal organisation and the ability to cope with short-term and varied targets.

• Experience

  Experience of conducting meetings, and producing business cases where required.

• Experience

  Experience and understanding of Trust Information Systems and processes.

• Experience

  Expertise in the manipulation of spreadsheets, databases and other information resources.

• Experience

  Experience of being responsible for a discreet area of work.

• Skills and Abilities

  Advanced written and verbal communication skills.

• Skills and Abilities

  The post-holder must be able to communicate sensitively and effectively with a wide range of people and with the wider multi-disciplinary team.

• Skills and Abilities

  Ability to work independently and to prioritise, organise and monitor personal and departmental workload.

• Skills and Abilities

  Good time management skills and ability to meet tight deadlines.

• Skills and Abilities

  Effective interpersonal skills, able to liaise with all levels and grades of staff offering guidance and interpretation on processes and information.

• Skills and Abilities

  Proficient IT skills and computer literacy, including relevant software experience for example spread sheets, word processing and databases.

• Skills and Abilities

  Ability to use and act on own initiative.

• Skills and Abilities

  Ability to work as part of a team and to motivate staff.

• Skills and Abilities

  Ability to exercise judgement to evaluate situations and resolve problems.

• Skills and Abilities

  Ability to present and convey information concisely and informatively.

• Skills and Abilities

  Ability to produce personally, and through direct reports, quality standards of work output under pressure and adapt to change.

• Skills and Abilities

  To use various Microsoft Office software packages to provide support for clinical staff in producing high quality documents, questionnaires, reports, charts and to analyse data to a high standard enabling clear and accurate reporting of audit results to relevant staff.

• Skills and Abilities

  Be methodical and thorough in extraction and presentation of data.

• Skills and Abilities

  Analytical skills, making logical and informed decisions.

• Skills and Abilities

  Methodical and logical approach to planning and delivery of objectives. Ability to evaluate, review and revise as necessary.

• Skills and Abilities

  Have the ability to use good IT skills and computer literacy and train and develop others in this, produce and format complex documents, create and design spread sheets and manipulate data.

• Skills and Abilities

  Manage information effectively including maintenance of records both manually and electronically, research, collate and provide accurate information in a timely manner and disseminate appropriately, maintain security of data, dispose and destroy information following appropriate procedures.

• Skills and Abilities

  Use initiative under pressure and to solve complex problems and be able to work without supervision.

• Skills and Abilities

  Plan and prioritise own work and that of staff to meet agreed deadlines or service requirements, and evaluate performance against deadlines. Co-ordinate on-going activities and projects in a structured and timely manner.

• Qualifications and Training

  English GCSE or equivalent

• Qualifications and Training

  Have achieved a good standard of general education with qualifications and experience pertinent to the role.

• Personal Qualities and Behaviours

  Take responsibility for own learning and development and demonstrate a willingness to learn and develop own skills and undertake training courses.

• Personal Qualities and Behaviours

  Accept responsibility for own work and ensure work is completed and targets met in agreed timescale.

• Personal Qualities and Behaviours

  Show commitment to working as a team member by working with colleagues in the NHS.

• Personal Qualities and Behaviours

  Take responsibility for own learning and development.

• Personal Qualities and Behaviours

  Share learning and development with others.

• Personal Qualities and Behaviours

  Using resources available in an effective, efficient and timely manner having proper regard to the best interests of the patients, staff and public.

• Personal Qualities and Behaviours

  Respect patient confidentiality.

• Personal Qualities and Behaviours

  Respect and treat with dignity and fairness, the public patients, relatives, careers, NHS staff and partners in other agencies.

• Personal Qualities and Behaviours

  Seek to ensure that no one is unlawfully discriminated against.

• Personal Qualities and Behaviours

  Ensure staff are helped to maintain and improve their knowledge and skills and achieve their potential.

• Personal Qualities and Behaviours

  Able to work with Health Care Professionals and earn their respect as an independent source of advice.

• Personal Qualities and Behaviours

  Innovation and dynamism, generating new ways of working to improve performance.

• Personal Qualities and Behaviours

  Possess an even temperament, work well under pressure and ability to be assertive when required.

• Personal Qualities and Behaviours

  Excellent written and verbal communication skills with the ability to compose own written communications, and ensure all communication is clear, concise, timely, well presented and produced in line with standard procedures.

• Personal Qualities and Behaviours

  Remain calm and courteous at all times, even when handling difficult situations. Be able to provide empathy and emotional support when necessary, occasionally in distressing and emotional circumstances.

• Personal Qualities and Behaviours

  Be flexible in working hours and in approach to new ideas. Accept the need for change and help others to adjust.

• Personal Qualities and Behaviours

  Create and maintain environments and practices that support and promote the health and safety of individuals.

• Personal Qualities and Behaviours

  Respond positively to complaints, including their timely investigation and learning from them.

• Personal Qualities and Behaviours

  Commitment to delivering a high quality and effective service.

• Personal Qualities and Behaviours

  Flexibility in approach to hours of work and duties undertaken.

• Personal Qualities and Behaviours

  Ability to maintain and deliver qualitative improvements in all administrative aspects of the service.

• Personal Qualities and Behaviours

  Honesty and personal integrity.

• Personal Qualities and Behaviours

  Self-belief and self-awareness.

• Personal Qualities and Behaviours

  Drive for improvement in the quality of services provided to patients by self and the team.

• Personal Qualities and Behaviours

  Respect for others. Demonstrate an empathetic nature and the skills required to communicate effectively and speedily.

• Personal Qualities and Behaviours

  Equal regard for religious and cultural beliefs and human rights.

• Personal Qualities and Behaviours

  Ability to act in a professional manner at all times.

• Personal Qualities and Behaviours

  Ensure clients needs are central to the delivery of the service.

• Personal Qualities and Behaviours

  Ability to base decisions on evidence and strive for open and inclusive decisions making.

• Personal Qualities and Behaviours

  Commitment to creating and sustaining good working relationships with clinical and managerial staff at all levels in the Trust.

• Personal Qualities and Behaviours

  Demonstrate a commitment to team working and encourage a positive working environment.

• Personal Qualities and Behaviours

  Demonstrate client respect and data confidentiality.

• Personal Qualities and Behaviours

  Commitment to continued personal and staff development and training, including coaching and developing staff in order to continually improve the service provided.

• Personal Qualities and Behaviours

  Ability to respond positively to organisational change and innovation in working practice.

• Other Requirements and Working Conditions

  The post holder may be required to travel to other sites within the Trust from time to time, and to other sites within the geographical area covered by the service as required.

• Other Requirements and Working Conditions

  The post holder may occasionally be required to work outside of normal working hours.

• Other Requirements and Working Conditions

  Requirement to work flexibly when the need and workload demands.

• Other Requirements and Working Conditions

  Speed, accuracy and dexterity required for use of all IT applications, and manipulation of data.

• Other Requirements and Working Conditions

  Prolonged sitting using a PC.

• Other Requirements and Working Conditions

  Care and attention to detail necessary. Frequent and prolonged concentration is required during report development, system tracking etc.

• Other Requirements and Working Conditions

  Ability to change work load priorities to meet demand.

• Other Requirements and Working Conditions

  Ability to deal with an unpredictable work patterns and adapt to change, working to meet deadlines in the provision of the service.

• Other Requirements and Working Conditions

  Some of the issues dealt with in the department may be sensitive and cause some distress to staff, requiring empathy and reassurance skills.

• Other Requirements and Working Conditions

  Required to use a PC for long periods.

• Other Requirements and Working Conditions

  The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies.

• Other Requirements and Working Conditions

  The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

• Other Requirements and Working Conditions

  The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.

• Other Requirements and Working Conditions

  Ensure all tasks are carried out in compliance with relevant legislation and local policies and codes of practice, reporting incidents using the Trust Incident Reporting Systems.