Quality Assurance Manager

Job overview

The QA Manager is a key member of the Digital Data & Technology (DDaT) team, adding value for our patients through improving and developing digital services across the Trust and wider health and care system. The role ensures that all new or updated systems are tested to agreed standards and are accepted before implementation in the live environment. The role is responsible for ensuring product and quality control is up to standard and will be responsible for the day-to-day management of QA/Testing team. They will lead and coordinate the testing of applications and integration testing on clinical and corporate applications; managing the testing team and producing and monitoring key performance indicators, with relevant reporting to improve and embed the system quality.

The role has a strong client focus, manages complex and sensitive information, liaises and communicates with clinical and non-clinical staff to ensure quality standards are met for any changes deployed. They will advocate for QA best practices and lead initiatives such as automation. Use highly developed project and programme planning skills and budgeting experience to ensure that digital QA delivers within the overall Trust’s vision.

Main duties of the job

• Define the appropriate testing methodologies and tools, including automated, manual, regression, performance, and security testing, to meet project and programme requirements.
• Oversee resource allocation, capacity planning, and performance management within the QA team.
• Develop risk mitigation strategies and coordinate with other senior leadership to ensure that potential impacts are well understood and managed.

Manage and lead the Quality Assurance team to ensure that all products, services, and systems meet or exceed customer expectations and industry standards.

• To develop and implement the Trust’s Data Quality and Assurance Strategy and the Data Assurance Programme in accordance with both national initiatives and local requirements to improve data quality.
• To develop, agree and monitor Data quality indicators and Data quality issues in support of the DQ and assurance strategy.
• To assess, prioritise and formulate solutions to DQ issues and negotiate realistic and effective implementation of those actions.
• To act as the Trust expert in data quality by applying in depth knowledge of internal and external data requirements, data flows and impact.
• To ensure the establishment and effective functioning of DQ groups and committees as set out in the DQ strategy.
• To establish effective DQ groups and committees as set out in the DQ strategy including engaging Executive Directors and other senior staff.

Detailed job description and main responsibilities

• ITIL v3 Service Management Qualification (Foundation level).
• Understanding of defect & testing tools.
• A specialist’s knowledge in testing software systems and processes.
• Managing and executing non-functional tests such as load testing.
• Good test automation scripting skills.
• Commitment and willingness to undertake on-going training and development.

Please see the attached job description for full JD and responsibilities.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.