Quality and Governance Facilitator

Job overview

Mersey and West Lancashire Teaching Hospitals NHS Trust are seeking an organized and proactive Quality & Governance Facilitator to join our Clinical Support Services (CSS) Division. In this vital Band 4 role, you will provide comprehensive clerical and administrative support to ensure the delivery of an effective Clinical Governance Assurance Framework and risk management strategy.

The CSS Division covers a wide range of essential services across the Trust footprint, including Pathology, Radiology, Pharmacy, Cancer, Psychology, Admin and Access, Therapies, and Outpatients. Working under the guidance of the Quality, Safety & Governance Lead, you will play a key role in supporting all aspects of our governance processes. If you have a solid understanding of healthcare governance, excellent administrative skills, and a desire to promote a culture that actively improves clinical safety and patient quality, we want to hear from you.

You must have a GCSE standard or higher education, RSA 3 / NVQ Level 3 Business Administration (or equivalent experience), proven minute-taking and Microsoft Office skills, experience in a similar healthcare or administrative role, and the ability to demonstrate the Trust’s core values of being Kind, Open, and Inclusive

Main duties of the job

• Stakeholder Liaison: Act as a central point of contact to coordinate with Directorate Managers, clinical leaders, governance colleagues, and lead investigators regarding ongoing incident investigations and management of risks, PALS, claims/litigation and complaints.
• Complaints Support: Manage and facilitate complaints, which includes organizing resolution meetings with complainants and proactively monitoring deadlines to ensure all official complaint responses are completed within established Trust KPIs.
• Meeting Coordination: Organise and support divisional Quality & Safety Meetings as well as incident panels, ensuring agendas, minutes, action logs, and trackers are meticulously maintained and associated administration actions are completed effectively and in a timely manner.
• Risk & Reporting Systems: Provide effective risk administration and help ensure high quality management, documentation and action completion, on the Trust’s Risk Register.
• Project Assistance: Support project planning for key governance and quality improvement projects in response to lessons learnt and Trust objectives.
• Team Support: Provide cross-cover administrative support for Personal Assistants and other team members during periods of absence to ensure continuous service delivery.

Detailed job description and main responsibilities

Main duties of the job

• Incident Management: Administer the receiving, acknowledging, tracking, and initial review of all incidents and near misses on the InPhase system, allocating them to appropriate investigators and escalating urgent patient safety concerns.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.