Project Support Officer

Job overview

GM Academy+ (the education provider for GM Cancer Alliance and Diagnostics Network) is expanding. We are looking to appoint an experienced and proactive Support Officer to join our team and play a key role in supporting the delivery of our growing programme of work.

The postholder will provide high-quality programme and business support across GM Academy+, including personal executive assistance to the Programme Director. You will support the planning and coordination of education events, webinars and conferences, including our flagship Greater Manchester Cancer and Diagnostics Conference, as well as maintaining programme information, digital platforms and social media.

You will have the opportunity to lead discrete pieces of work, support a range of exciting workforce and education projects, build relationships with colleagues and partners across Greater Manchester, and contribute to the effective delivery of our programme priorities. The role will also support accurate financial and programme record keeping and provide flexible business support across the wider team to ensure continuity of delivery.

This is an exciting opportunity for an organised, confident and collaborative individual who enjoys working across a varied portfolio, managing competing priorities and making things happen. The post is 1.0 WTE and is fixed term until the end of March 2028.

Main duties of the job

• Provide proactive programme and business support to the GM Academy+ team and personal executive support to the Programme Director.
• Coordinate the administration and delivery of education events, webinars, conferences and engagement activities, including the flagship Greater Manchester Cancer and Diagnostics Conference.
• Lead discrete pieces of work across workforce and education programmes, supporting delivery to agreed timescales and objectives.
• Organise meetings, prepare agendas, papers and presentations, take minutes, track actions and maintain accurate programme documentation.
• Support programme communications and engagement, including maintaining digital platforms, website content and social media channels.
• Build and maintain effective relationships with colleagues, NHS organisations and partner stakeholders across Greater Manchester.
• Support the planning, monitoring and reporting of programmes, including maintaining work plans, performance information, risks and issues.
• Maintain accurate financial and programme records, supporting budget monitoring and expenditure where required.
• Work flexibly across teams, sharing knowledge and providing business and programme support to ensure continuity of service and effective delivery of priorities.

Please see job description for full list of main role and responsibilities.

Detailed job description and main responsibilities

• Work closely with the team to support the delivery of programmes, projects and events.
• Support the production of programme documentation, including project plans, reports and updates for internal and external stakeholders.
• Lead discrete pieces of work, including education initiatives, programme communications and engagement activities.
• Provide a high-level, professional and confidential Personal Assistant service to the Programme Director, providing proactive diary, meeting, correspondence and organisational support and acting as a key point of contact for stakeholders.
• Apply project management principles to delegated workstreams, ensuring delivery to agreed timescales and objectives.
• Support the development of policies, standard operating procedures and programme documentation.
• Support the planning, implementation and evaluation of programmes, escalating risks and issues where appropriate.
• Produce and maintain accurate programme documentation, ensuring information is distributed appropriately.
• Analyse information, identify solutions and work with team and stakeholders to resolve issues.
• Record minutes and actions from meetings

COMMUNICATION AND SUPPORT

• Support administrative tasks including organising meetings, disseminating information and collating feedback.
• Support the team to prepare reports, papers and presentations for governance groups and stakeholders.
• Build and maintain effective working relationships with partner organisations and stakeholders to support programme delivery.
• Represent the team at meetings, providing updates on programme activity and promoting initiatives where appropriate.
• Maintain communication channels, including digital platforms and social media.
• Support the planning, coordination and delivery of education events, webinars, conferences and engagement activities.
• Keep up to date with relevant national guidance and best practice to support programme delivery.

LEADERSHIP AND EXPERTISE

• Represent the team in a professional and positive manner.
• Contribute to the team by developing and sharing knowledge, experience and best practice.
• Follow organisational policies and procedures in all relevant aspects of programme delivery.
• Work collaboratively with colleagues across the team and wider organisational programmes, providing support across teams and contributing to continuity of business support as required.
• Ensure delegated projects are delivered within agreed resources and timescales, escalating issues where appropriate.
• Support the monitoring of programme budgets where required.
• Influence stakeholders to support successful delivery of programme objectives.
• Keep outcomes that matter to patients and services at the centre of programme delivery.

SET-UP AND ORGANISATION

• Support the administration of workforce and education programmes.
• Prepare agendas, papers and minutes for meetings, following up agreed actions and monitoring progress.
• Build relationships with colleagues across Greater Manchester and partner organisations.
• Contribute to programme plans to support delivery and measure success.
• Support meaningful stakeholder and patient voice involvement across programmes of work.

PLANNING AND REPORTING

• Work with the team to plan short and long-term deliverables, monitoring and adjusting plans as required.
• Support the planning and coordination of activities, events and programme delivery.
• Develop and manage work plans with clear objectives and outcomes.
• Support the reporting of programme status, performance measures and progress to relevant governance groups.
• Assist in tracking progress against agreed outcomes and milestones.
• Support the team in maintaining programme risk registers and escalating risks and issues in accordance with agreed processes