Programme Manager

Job overview

The CEP Programme Manager will provide operational and programme‑delivery leadership for the NWL Clinical Effectiveness Programme, ensuring coordinated planning, delivery, monitoring, and evaluation of workstreams across boroughs and system partners, with service developments extendable across the wider West North London ICS geography where appropriate.

Main duties of the job

Reporting to the Head of the CEP, the postholder will drive improvements in clinical outcomes, reduce unwarranted variation, and strengthen clinical effectiveness across agreed priority areas by leading the identification, development, and delivery of service improvement and transformation initiatives. They will work closely with clinicians, facilitators, analysts, managers, patients, carers, and community representatives to ensure alignment with system priorities, national policy, quality standards, and transformation goals, including reducing inequalities and advancing the Patient and Carer Race Equality Framework. The role requires robust project and programme management approaches and strong financial acumen to manage budgets, support financial performance, and prepare business cases and funding bids. The postholder will also champion digital innovation and support the digitisation of the CEP programme to enhance efficiency, safety, and data‑driven decision making.

Operating in a complex, multi‑agency environment, the postholder will manage multiple interdependent workstreams while ensuring effective governance, risk management, reporting, and performance assurance, producing high‑quality reports that clearly communicate progress, impact, risks, and outcomes to senior leaders and stakeholders.

Detailed job description and main responsibilities

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

MAIN DUTIES AND RESPONSIBILITIES

Duties and Responsibilities:  the post holder will:

• Provide programme delivery leadership across the CEP portfolio, coordinating facilitators, analysts, clinicians, and borough‑based teams to deliver agreed plans
• Support facilitators, analysts, and clinicians through coordination, collaboration, and coaching to enable effective delivery

• Use advanced project and programme management expertise, (such as PRINCE2, MSP, or equivalent)  to design, lead, and evaluate complex, multi‑layered CEP programmes across borough and NWL levels, managing interdependencies, ensuring delivery against milestones and strategic system priorities, and maintaining full compliance with governance and accountability frameworks

• Provide day‑to‑day leadership of programme delivery within agreed organisational and system governance frameworks, escalating issues as appropriate
• Maintain oversight of progress, emerging risks, and opportunities within the agreed programme scope, ensuring senior leaders are appropriately briefed
• Ensure senior leaders are fully briefed on programme performance, risk and impacts.

• Translate agreed ICB, Trust, and system priorities into coordinated delivery plans across priority care areas, ensuring alignment with the NHS Long Term Plan and wider goals such as prevention, early intervention, improved access, and reducing inequalities
• Use population health intelligence and stratified data to design and deliver targeted interventions that address unwarranted variation and reduce health inequalities within the programme scope
• Apply culturally competent and inclusive approaches to service design and delivery, ensuring programmes reflect the needs and lived experiences of diverse communities and are shaped by residents and Experts by Experience
• Plan, coordinate, and evaluate programme delivery using recognised improvement methodologies, monitoring KPIs and progress to support continuous quality improvement and achievement of agreed outcomes
• Develop business cases and funding proposals through established governance processes, ensuring clear scope, quality standards, and measurable benefits
• Provide programme‑level guidance and support to facilitators, analysts, clinicians, and borough‑based teams to enable coordinated, high‑quality delivery
• Lead the implementation of programme‑related policies and develop policies and procedures required to support the delivery of specialist programmes across the wider system, ensuring alignment with strategic priorities and governance requirements.
• Communications and Relationships :  the post holder will:
• Build strong, positive relationships with borough facilitators, clinical leads, and local teams to ensure consistent communication and aligned ways of working
• Identify, map, and engage key stakeholders across the system, including clinicians, managers, service users, carers, community partners, and Experts by Experience, supporting effective collaboration in a dynamic and often unpredictable environment
• Coordinate accessible and culturally competent engagement and co‑production activities, requiring sustained concentration to ensure diverse and under‑represented communities can meaningfully participate and influence decisions
• Act as a clear and reliable communication link between central and local teams, maintaining accuracy and focus when managing complex or time‑sensitive information flows
• Foster collaborative working across WNL ICS organisations and wider partners by delivering workshops, presentations, and engagement sessions that strengthen relationships and shared understanding
• Communicate risks, issues, and changes clearly and constructively to senior leaders and governance groups, applying sound judgement and concentration when work patterns and priorities shift
• Staff Management and Leadership:  The post holder will:
• Champion inclusive, culturally competent approaches to service design and transformation
• Contribute to workforce development by facilitating shared learning and cross‑borough collaboration
• Project Management: The post holder will:
• Work with borough teams to ensure local delivery is aligned with programme objectives, quality standards, and wider system priorities
• Develop and maintain programme and benefits‑realisation plans using recognised methodologies (e.g., logic models, theories of change, KPIs, PDSA), ensuring alignment with national frameworks such as Core20PLUS5
• Apply structured change‑management approaches and promote the use of digital tools, analytics, and data‑driven decision making to improve pathways, outcomes, and system efficiency
• Proactively manage project risks, issues, and dependencies through contingency and scenario planning, escalating concerns through appropriate governance channels
• Identify gaps or variances in implementation plans and take corrective action to maintain alignment with scope, timelines, deliverables, and quality expectations
• Co‑develop detailed work plans with stakeholders, setting clear milestones, quality measures, and performance indicators, and ensuring digital developments meet interoperability and technical standards
• Coordinate data collection, analysis, and assurance reporting, maintaining audit‑ready documentation, evidence control, and robust version management
• Manage project scope and apply formal change‑control processes, recommending adjustments for approval through agreed governance routes
• Monitor project budgets and support financial planning in collaboration with Finance and corporate teams to ensure effective use of resources
• Ensure all deliverables meet required quality standards and comply with information governance, data protection, and confidentiality requirements.
• Autonomy and Freedom to Act: The post holder will: