Programme Manager-Beyond

Job overview

An exciting opportunity has arisen for two Programme Managers to join Beyond, NHS Cheshire and Merseyside’s Children and Young People’s (CYP) Transformation Programme.

Roles will be supporting elements of system delivery:

• One role will support the delivery of the CYP Alliance, a collaboration across NHS Trusts, and system partners across the ICB to deliver improvements in outcomes for CYP across the region aligned to acute hospital care
• One role will support both the system development of Children and Young People’s Neighbourhood Health Multi-Disciplinary Teams (MDT) and the existing programme of work aimed at reducing waiting times for children’s access to Community services waiting times, with a particular focus on children and young people with neurodiversity.

As programme manager you will work closely with diverse stakeholders and provider organisations to play a hands-on role in overseeing several initiatives, driving improvements and change. This will include pathway redesign, service development, improving productivity and system level coordination to support healthcare for CYP.

Main duties of the job

The successful candidates will be responsible for leading and facilitating the following:

• Development of clear project plan, work streams and agreed milestones.
• Developing strong networks with regional stakeholders including primary, secondary and community care providers.
• Supporting the development of strong working relationships with multiple teams across the ICS to improve outcomes for Children and Young People.
• Reviewing and evaluating performance and delivering, identifying areas for improvement and transformation.
• Using in-depth knowledge and experience of healthcare management to influence, plan and review provision with a focus on identifying areas for improvement and service redesign.
• Develop robust communication plan to ensure consistent engagement from key stakeholders.

Detailed job description and main responsibilities

Communication and Relationship Skills

• Live the organisational values of Compassion, Courage, Commitment and Community and promote them throughout daily work.
• Foster a culture of continuous improvement across the local health and social care system, contributing to the delivery of agreed priorities.
• Lead challenging and sensitive communications with staff and partner agencies to drive forward programmes of transformational change. This will include re-designed pathways of care, staff roles, service models and contracting and performance management.
• Organise and present communication and engagement events/workshops, in order to share improvement across the local health and social care economy.
• Ensure consistent clinical engagement and involvement in the transformation programme and in specific initiatives within the projects, via effective communication, consultation and listening mechanisms.
• Develop opportunities and local knowledge management systems to promote successes and share knowledge within the Organisation and externally.
• Ensure that lead managers for Human Resource, Finance, Estates and Clinical Governance services are fully embedded into the Project/Programme.
• Required to use a range of communication strategies some of which may be highly sensitive and highly complex to ensure all staff, partners, stakeholders and public participate appropriately in the business of the Trust

Planning and Organisational Skills

• Developing programmes, designing and driving implementation of programme management processes and the application across Beyond in the context of NHS requirements, obtaining Director level endorsement as necessary.
• Preparing and maintaining the programme plan and project plans to execute the strategic direction of the programmes, co-ordinating service improvement activities across it in alignment with defined programme blueprint, available resources and project dependency, ensuring each project in the porfolio: Is adequately described and documented to include unambiguous statements on what will be delivered. Is communicated to those who need or wish to know about it. Has a structure and management organisation around it that will lead to success.
• Is adequately described and documented to include unambiguous statements on what will be delivered.
• Is communicated to those who need or wish to know about it.
• Has a structure and management organisation around it that will lead to success.
• Advising the Senior Programme Manager, Programme Director, SRO and Chair of the Board on any potential issues that may adversely affect the programme or constituent projects or threaten delivery or benefits realisation.
• Monitoring and reporting on the progress, quality and benefits of Beyond and constituent projects through the outcome reporting process, informing the Senior Programme Manager, Programme Director, SRO and Chair of the Board of any deviation outside of agreed tolerances.
• Identifying, evaluating and monitoring risks, and their causes, that may impact upon the programme or constituent projects in accordance with policies and instigate agreed mitigation plans and actions to remove or minimise the impact of those risks.
• Monitoring guidance from NHSE, partners and other key stakeholders both internal and external, that may cause Beyond to adjust its programme and ensure programme and project elements are effectively coordinated with each other.
• Contribute to programme/project evaluation review.
• Taking a lead role in resolving issues and conflicts that arise within the programme and constituent projects and between programmes, thereby ensuring the integrity of Beyond
• Ensuring that programme projects meet the funding, project initiation and closure requirements specified by the Programme Blueprint to proceed so that benefits can be tracked from project creation to realisation, maintaining a register for all programme projects of the nature and location of documentation required for audit purpose.
• Developing or assisting with the development of Business Cases.
• Assisting the Beyond Board, programme delivery groups and senior leads in their delivery of programmes and projects to ensure a consistent approach across Beyond.
• Ensuring mechanisms are in place to capture learn lessons arising from programme and project implementation and disseminate these to appropriate people in the organisation.

Patient/Client Care

• Planning and managing programmes and projects within the overall Beyond portfolio to develop and enhance the range of services and level of care provided by Beyond as a whole to patients.
• Advising the Senior Programme Manager, Programme Director, SRO and Chair of the Board on progress and any potential risks and issues that may adversely affect the programme, its constituent projects or threaten delivery or benefits realisation.

Responsibilities for Policy and Service Development

• The Programme Manager will be required to support the development of and comment on directorate procedures and protocols.
• The post holder will work with NHSE/I, Commissioners, providers and other key stakeholders to continuously identify potential areas for improving outcomes, making significant efficiencies in services and developing new business.
• The post holder will develop and deliver policy or service changes for high impact clinical and service transformation programmes in order to support the achievement of agreed programme benefits and required organisational transformation.
• The post holder will be responsible for ensuring that procedures and policies are developed, reviewed and implemented in respect of document control, version control, variation process, project plan development, monitoring and reporting.
• In addition, the post holder will be required to contribute to any Communications and Stakeholder Management Strategy, Risk Strategy and Benefit Realisation Plans to meet the needs of a diverse audience.