Job requirements
Essential
16 listedRequirements the employer expects applicants to meet.
- Behaviours
Collaborative approach with clinical and technical teams.
- Behaviours
Professional and proactive attitude.
- Behaviours
Commitment to NHS values and confidentiality
- Experience
Experience providing system or application support in a healthcare or IT environment.
- Experience
Familiarity with logging, triaging, and resolving incidents.
- Experience
Experience maintaining documentation and version control.
- Experience
Experience in presenting to range of stakeholders
- Other Requirements
Ability to travel between sites and other locations as required.
- Other Requirements
Ability to support onsite during key periods including unsociable hours.
- Other Requirements
Ability work flexibly to meet programme demands
- Knowledge and Skills
Strong organisational skills and attention to detail.
- Knowledge and Skills
Proficiency in Office 365 applications.
- Knowledge and Skills
Excellent communication and interpersonal skills.
- Knowledge and Skills
Ability to manage multiple priorities and work under pressure.
- Knowledge and Skills
Basic understanding of clinical safety and IG compliance.
- Qualifications and Training
Educated to A-Level or equivalent experience in health informatics, IT, or a related discipline.
Desirable
7 listedAdditional qualities the employer would prefer.
- Behaviours
Adaptability to changing priorities and willingness to learn new skills.
- Experience
Experience with EPR systems or healthcare digital programmes.
- Experience
Exposure to testing processes and quality assurance.
- Experience
Understanding of clinical workflows and coding standards (SNOMED CT, dm+d).
- Knowledge and Skills
Knowledge of governance frameworks and change control processes.
- Qualifications and Training
Formal IT or project support qualification (e.g., ITIL Foundation, PRINCE2 Foundation).
- Qualifications and Training
Training in EPR systems or healthcare informatics.
Job overview
FOR IMMEDIATE START
The EPR Product Support Analyst will report into the EPR Product Analyst to deliver configuration of features to specification within the Electronic Patient Record (EPR) system, they will assist with configuration, troubleshooting, and user queries.
The post will primarily be onsite working with travel required across the 3 SFH Trust sites, successful candidates will be required to work unsociable hours to provide go-live support.
Interviews will be w/c 09/11/2026
Main duties of the job
The postholder will work closely with supplier Product Specialists, clinical teams, and technical staff to ensure smooth operation of EPR solution, maintain accurate documentation, and support testing activities.
The Trust is implementing Nervecentre EPR, experience in configuring Nervecentre is preferred. However, applications are welcome from candidates with substantial experience in application configuration and javascript.
It is essential that applicant has experience in configuration standards and application testing including automated testing systems.
This role is critical in ensuring that issues are resolved promptly and that users receive high-quality support during implementation and optimisation phases.
Nerve Centre Configuration knowledge will be advantageous.
You will be required to demonstrate the product to a range of stakeholders in groups and or individual (one to one).
Detailed job description and main responsibilities
For details of this exciting role, please see the attached Job description and Person Specification. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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Applying for this NHS job
This advert is for Product Support Analyst with Derbyshire Support Facilities Services in Sutton In Ashfield, United Kingdom. It is listed as a Analyst role. The advertised salary is £31,613 - £34,616 per annum. The contract type is Fixed term: 17 months (FTC until December 2027). The application deadline is 29 Oct 2026.
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