Private Referral Hub Administrator

Job overview

We’re recruiting for someone who thrives in a busy, people‑focused environment and enjoys being at the heart of a smooth, high‑quality patient journey.

Based mainly at Charing Cross Hospital, you’ll be part of a friendly, fast‑paced team delivering an exceptional Private Care referral service. You’ll coordinate and manage incoming enquiries, work closely with consultants, medical secretaries and private outpatient teams, and make sure every client receives a seamless, professional experience from their very first contact with us.

This role suits someone who is naturally organised, confident communicating with a wide range of people, and able to stay calm and proactive when things get busy. You’ll need a good understanding of medical terminology and referral processes, along with a polished, courteous telephone manner and a genuine commitment to great customer service.

We’re looking for a team player with energy, ambition and a positive approach to continuous improvement. Experience in private healthcare—or a similar environment—is essential, as is the ability to build strong working relationships and support colleagues across different sites when needed.

At Imperial College Private Healthcare, we’re committed to helping our staff grow. For the right person, this role offers excellent development opportunities and the chance to make a real impact on the experience of our patients and clients.

Main duties of the job

• Deliver a comprehensive, efficient private referral service for patients, referrers, and consultants.
• Provide exemplary customer service with confident verbal and written communication.
• Apply understanding of medical terminology and referral pathways to support accurate triage.
• Maintain a professional, courteous telephone manner at all times.

• Review medical and clinical information to identify the appropriate specialist.
• Allocate referrals accurately and book outpatient appointments across all Private Care sites.
• Ensure private outpatient rooms are available and appropriately scheduled.

• Monitor Private Care review sites daily, ensuring all client entries are actioned promptly and expertly.
• Respond to complex private patient enquiries via telephone, email, and Live Chat with professionalism and efficiency.

• Maintain accurate data entry logs for all enquiries received through the Referral Hub.
• Provide monthly analytical data to the Private Care Marketing team.

• Contribute to planning and implementing service improvements within the Private Referral Hub.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.