Private Patient and Commercial Services Manager

Job overview

We are recruiting for a Private Patient and Commercial Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will lead on addressing the strategic and operational agenda of the Trust in relation to private patients and overseas visitors.

They will lead responsibility for the day-to-day management of all operational issues within their services or departments.

The Private Patient and Commercial Service Manager will have to ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The post holder will need to understand the business requirements and implement plans for service improvement using modernisation techniques and involve patients to ensure changes to services meet patients’ expectations as well as ensuring the required capacity to meet key clinical performance targets.

Maintain and strategically develop the Trust’s Private Patient income at Mount Vernon.

Ensure all practicing consultants are compliant with the Private Patients register.

Maintain the Trust’s systems and processes for identifying and charging overseas visitors not eligible for NHS funded care.

Directly manage the Private Patient and Overseas Service co-ordinator team across the Trust.

Deliver performance against key performance indicators and support the private patients work stream across the Trust.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.