Private Patient Account Manager

Job Advert

Private Patient Account Manager

Oaklands Hospital – Salford

Full Time – 37.5 hours per week

An exciting opportunity has arisen at Oaklands Hospital for an enthusiastic and highly motivated individual with excellent interpersonal and customer services skills to join our Private Patient Team.

Oaklands Hospital is part of Ramsay Health Care UK, one of the leading providers of NHS and private patients’ services in England. The hospital has an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.

By investing in the latest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.

The Role:

The successful applicant will liaise with self-pay and medically insured patients, local hospital teams, Consultants and Medical Secretaries to grow private patient admissions, and to ensure the private patient experience is consistently and exceptionally delivered. You will need to have the ability to organise and prioritise your own workload whilst working under pressure, be target driven and have a proven track record of achieving results. You will also be able to demonstrate the ability to plan and deliver a programme of public events, reflecting local and corporate business development strategies.

One of the key functions of the role will be to assist your Hospital Director to deliver growth in self-pay and private medically insured volumes working with set targets & key performance indicators. You will build excellent relationships with key stakeholders, whilst also working with the corporate marketing team to deliver key objectives for national campaigns and our public events strategy. You will work closely with our central enquiry centre providing information on your services and consultant availability.

Importantly, you will be the key point of contact for our private patients and you will help them make informed choices about their care; ensuring they have the best patient experience.

What you will bring with you:

• Proven track record of achieving targets whilst maintaining an outstanding level of customer

service

• Excellent verbal and written communication skills
• Experience working in a private healthcare setting is preferred
• Strong customer service and sales experience
• Sound computer skills using the MS Office Suite and Web based reporting
• Confident in engaging with stakeholders at all levels
• Goal focused, and results driven

Why Join Us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We are committed to equality of opportunity for all.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.