Job requirements
Essential
9 listedRequirements the employer expects applicants to meet.
- What you'll bring to the role
Excellent verbal and written communication skills
- What you'll bring to the role
Strong attention to detail
- What you'll bring to the role
Excellent customer service skills and professional telephone manner
- What you'll bring to the role
Ability to identify and understand client needs through effective questioning
- What you'll bring to the role
Positive, organised and self-motivated approach
- What you'll bring to the role
Strong computer skills with accurate information capture
- What you'll bring to the role
Minimum of 1 year’s experience in a customer facing role
- What you'll bring to the role
Driven and decisive, with a strong customer first approach
- What you'll bring to the role
Previous experience within a healthcare environment
Desirable
Not listed in the available specification.
Priory Hospital WokingSalary is £26,300 per annumFull Time – 37.5 HoursPriory Hospital Woking has an opportunity for a Private Enquiry Manager to join our team. Priory Hospital Woking, Knaphill, Surrey is a mental health and addiction rehab hospital providing inpatient and outpatient treatment for a range of conditions, including addictions, depression and private autism assessments for adults. It is accessible by public transport, with local bus routes serving Chobham Road and Woking railway station approximately 2–3 miles from the hospital. The M25 and M3 are also easily accessible.
What you'll be doing
You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here. You will be responsible for managing private enquiries across the hospital, ensuring clear visibility of all private enquiries and referrals. You will play a key role in driving continuous improvement across referral management and customer service, while monitoring and reporting performance against agreed standards. You can find additional information in the attached job description.
What we will give you in return
- Birthday Holiday - your birthday as an extra days annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses
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Applying for this NHS job
This advert is for Private Enquiry Manager with Priory Healthcare in Knaphill, England. It is listed as a Manager role. The advertised salary is £26,300 / year. The contract type is Permanent - Full Time. Check the source advert for the latest closing date before applying.
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