Primary Care Contract Administrator - Band 4

Job summary

We are pleased to offer an exciting opportunity for an administrator to join our Primary Medical Contracts team.

The Primary Care Contract administrator will undertake key functions within team and is fundamental to the smooth running of the contracts function. This role will ensure completion of defined contract process, management of contracts inboxes, good record keeping, the issuing of contract variations.

The successful candidate will often act as a point of contact for the team ensuring that issues are resolved or directed to the relevant team member or wider ICB team. The post holder will be responsible for preparing, formatting and maintaining documents, spreadsheets and reports.

The postholder will play an active role in improving contractual processes and supporting the teams objectives. They will demonstrate flexibility, initiative, and a commitment to delivering high-quality support that enables the team to focus on service delivery and patient care.

The candidate will need strong organisational skills and the ability to prioritise the demands of a busy team. We are looking for an administrator with excellent written and verbal communication skills.

Experience of working within the NHS, local government or another public sector organisation would be advantageous but is not essential.

Main duties of the job

As administrator, you will be expected to work independently, showing initiative and a willingness to support colleagues.

As part of this role, you will be required to:

• Prioritise tasks and meet deadlines to fulfil the requirements of the role, working with others to deliver a high-quality and seamless service.
• Have strong interpersonal and communication skills are essential, along with the ability to manage sensitive and challenging situations.
• Be confident and knowledgeable in the use of computers, Microsoft office and IT systems.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Details

• Date posted: 02 October 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,392 to £31,157 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: D9708-MSE572
• Job locations: Seax House, Victoria Road South, Chelmsford, Essex, CM1 1QH, United Kingdom

Job responsibilities

ROLE PURPOSE / SUMMARY

The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation..

The postholder will support with the undertaking of key functions within the Primary Medical Contracts Team. This role is fundamental to the smooth running of the contracts function and will work supportively across a variety of areas. These roles will ensure completion of defined contract process, management of contracts inboxes, good record keeping, the issuing of contract variations. The post holder will often act as a point of contact for the function ensuring that issues are resolved or directed to the relevant team member or wider ICB team. The post holder will be responsible for preparing, formatting and maintaining documents, spreadsheets and reports.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

Policy and service development

• Support implementation of policy and / or service developments related to commissioning and contracting of dental services
• Support team to ensure compliance with relevant ICB policies
• Completes surveys or evaluations to support policy implementation

Strategy and analysis

• Helps present insights and prepare contracting schedules, drawing on complex data, that can be used to inform decision making and delivery
• Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables

Planning and organisation

• Support effective contract governance arrangements. Organisation of the contracts database and regular review of the procurement pipeline and waivers records.
• Support coordination of meetings and events to support delivery of contract conversations.
• Manage competing priorities, prioritizing own resources to effectively deliver agreed tasks or projects
• Ensure accurate reporting and records management

Communications and Partnerships

• Work collaboratively, modelling inclusive, respectful and compassionate behaviours
• Supports development of high quality written and verbal briefings
• Build strong, trust-based relationships across the ICB as needed
• Supports effective engagement with patients and the public as required
• Work effectively in multi-disciplinary teams to help deliver agreed projects / manage directorate
• Effective management of complex, sensitive and challenging information

Financial and resource management

• Supports procurement of relevant services

Team management and capability building

• Work as an effective team member, undertaking training as requiredSupport the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint
• Support the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint
• Work collaboratively with system partners to facilitate transitional arrangements
• Maintain a focus on quality, safety and affordability during transition
• Supporting effective Information Asset Management for the team

Other

• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel)

Flexibility and evolving responsibilities

As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

Internal:

• Director of Primary Care and Neighbourhood Commissioning
• Executive Director of Neighbourhood Health
• Primary Care Teams
• Neighbourhood Teams
• Finance Team
• Quality Team
• Corporate Team
• Population Health, Digital and Strategy teams
• Communications and Engagement teams

External:

• Primary Medical Care providers
• Local Medical Committee (LMC),
• NHS England
• Local Authority
• Community and acute providers
• Voluntary, Community and Social Enterprise (VCSE) partners
• Healthwatch and patient participation groups