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Job overview
We are looking for a dynamic individual to provide a high quality, proactive and professional postal service, based at Southmead Hospital.
Ideally, you will have strong work ethic and be a real team player, ensuring that the service operates efficiently. All training will be provided.
Responsible for sorting, delivering and collecting post for all wards and departments within Bristol Foundation NHS Trust, acting in a caring and professional manner and working in line with the Facilities and departmental operating procedures.
This is a physical role, involving long periods of standing and walking to all locations across the hospital. You will be undertaking physically moving roll cages and trollies as part of your daily activities.
As part of this position, there is a requirement to be able to use the Trust vehicle to deliver across the wider site (retained estates). Therefore, a clean, full UK driving license is absolutely required for applicants to be considered.
The successful applicant will be well organised and have good timekeeping skills. Applicants need to be able to use own initiative and be able to work within agreed guidelines.
To be successful in this role, you will need numerical skills and a good attention to detail. Computer use is also required as part of this role, and you will need knowledge of Word and Excel.
The shift pattern is working Monday to Friday, 08:00 – 16:00.
Main duties of the job
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Sort incoming post from Royal Mail
Distribute incoming mail (letters, parcels, flyers, etc.) across the Southmead
Hospital site (Brunel building and the Retained Estate)
Collect all outgoing post from the wards/departments
Prepare and frank outgoing mail accordingly to the class/postage required
Frank post under relevant account for internal recharge.
Answer telephone and respond to inquiries as appropriate.
Complete job-related reports/paperwork daily, ensuring accuracy of information recorded.
Undertake regular stock checks.
Ensuring that correct and safe methods of work are always employed.
Deliver and collect post to the retained estate areas
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person specification
Experience
Essential
- Able to work in a busy, stressful environment
- Able to prioritise conflicting workloads
Desirable
- Experience working in postal service or mail room
- Previous experience of working in healthcare setting
Personal qualities
Essential
- Good customer service skills
- Strong team ethic
- Pro-active approach to work
- Self-motivated and reliable
- Able to cope witnessing patients who may be in distress
- Able to ensure confidentiality at all times
- Attention to detail
Education and qualifications
Essential
- Must hold a clean, full UK driving license
- Willing to undertake full training for the role
- Good standard of English language and Maths
Knowledge, skills and abilities
Essential
- Good Communication Skills, written and spoken
- PC Literate (Word, Excel)
- Physical effort to fulfil manual handling duties
- Good timekeeping and organisational skills
Desirable
- Knowledge of postal service and procedures/policies
- Knowledge of postal equipment and processes
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Applying for this NHS job
This advert is for Postal Service Operative with North Bristol NHS Trust in Bristol, South West, England. It is listed as a Band 2 role. The advertised salary is £25,272 pa pro rata. The contract type is Fixed term: 12 months (From Start Date). The application deadline is 05 Aug 2026.
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