
Job overview
The Portering operative will work as an essential part of the UHB team. The focus of the role is to support the Facilities team with non-clinical tasks in the Portering, Reception and Postal departments. Staff will need to cover all service tasks as required and to cover absences of others. To provide an effective and friendly support service to patients, visitors and staff at all times, whilst giving a comprehensive Reception, Portering and Reception service to the UHB across the sites.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The transport of patients between wards and departments in means of wheelchair, trolley.
General moving, delivery and collection duties relevant to the area of work, which may include driving duties.
Collection and delivery of blood products (Within UHB and departmental agreed procedures).
Removal and replacing of empty medical gas cylinders, fitting of flow meters in accordance with the appropriate procedure.
Conveying deceased to the mortuary, accepting deceased from other hospitals within the UHB and community deaths in accordance with the appropriate procedure.
Departmental Portering duties relevant to the department being worked in and consistent with Portering and Postal duties.
Collect cardboard, electrical, metal, furniture etc. and deliver to agreed central area.
Covering desk duties subject to overall departmental needs.
Respond to emergency calls as directed.
To provide ‘on the job’ demonstration new staff.
Develop and maintain an understanding of UHB and department policies / protocols ensuring full compliance at all times of the UHB
Confidentiality Policy whilst performing duties.
Assisting in the setting up of Decontamination Tent should the need arise.
Requests to assist in emergency situations will be less frequent and may include the following: fire, missing patient and children, major Incident alerts, trauma calls, etc. These ad-hoc requests will require the post holder to make an adjustment to their normal duties prioritising their work as necessary.
Detailed job description and main responsibilities
The transporting of patients between wards and departments in means of wheelchair, trolley, bed and walking escort
To assist medical/nursing staff in the transferral of patient’s as directed.
General moving, delivery and collection duties relevant to the area of work, which may include driving duties.
Collection and delivery of specimens, results and blood products (Within UHB and departmental agreed procedures).
Removal and replacing of empty medical gas cylinders, including the fitting of flow meters in accordance with the appropriate procedure.
Conveying deceased to the mortuary, accepting deceased from other hospitals within the UHB and community deaths and assist with patient viewing in accordance with the appropriate procedure.
Departmental Portering duties relevant to the department being worked in and consistent with Portering and Postal duties
Collect cardboard, electrical, metal, furniture etc. and deliver to agreed central area.
To be vigilant and security conscious while on the UHB site working closely with the security department.
Covering desk duties subject to overall departmental need and by agreement of the individual porter familiarity of the role.
Respond to emergency calls as directed.
To provide ‘on the job’ demonstration / experience to new staff.
Develop and maintain an understanding of UHB and department policies/ protocols ensuring full compliance at all times of the UHB
Confidentiality Policy whilst performing duties.
Assisting with the safe passage of people in emergency situations, helping to direct and signpost in conjunction with the service lead.
Assisting in the setting up of Decontamination Tent should the need arise.
Requests may be made via telephone, radio, bleep or verbally (person to person) requests may be made several times a day and may change the normal flow of work but they are a general part of the working day.
Requests to assist in emergency situations will be less frequent and may include the following: fire, missing patient and children, major Incident alerts, trauma calls, etc. These requests will ad-hoc and will require the post holder to make an adjustment to their normal duties prioritising their work as necessary.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Other
Essential
- Ability to attend all UHB sites
- Able to work various hours
Skills
Essential
- Customer Care skills
- Good interpersonal skills
- Able to work under pressure
- Good communication skills - both written and oral
Desirable
- Ability to demonstrate tolerance and empathy with customers at all times
- Capable of inputting and accessing information from a UHB computer
Experience
Essential
- Customer services experience
Desirable
- Previous NHS experience
- Relevant experience within patient logistics environment
- Working with the general public
Qualifications
Essential
- Good General education including numeracy and literacy
Desirable
- Customer service training
Special Skills
Essential
- The ability to be proactive and support change
Desirable
- Familiar with Portering duties
- An understanding of Health and Safety regulations
Personal Qualities
Essential
- Must be able to transfer / handle patients and equipment
- Commitment to customer led response service
- Ability to work individually as well as part of a team with minimal supervision
- Ability to maintain sensitivity and confidentiality
- Dependable with flexible attitude to work
- Be sympathetic to the needs of patients
- Diplomatic, polite, friendly and courteous
- Ability to interpret written instructions
Desirable
- The ability to speak Welsh
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Applying for this NHS job
This advert is for Portering Operative with Cardiff and Vale University Health Board in Cardiff, Cardiff, Wales. It is listed as a Band 2 role. The advertised salary is £26,300 per annum. The contract type is Permanent: 37.5 hours - Any 5 days out of 7 - 7.5 hours shifts excluding 30 minute break. The application deadline is 22 Jun 2026.
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