Portering and Security Supervisor

Job overview

Lead a team that helps keep our hospital running safely, efficiently and with compassion.

This role offers the chance to make a real difference every day by leading our Portering and Security teams on shift at The Queen Elizabeth Hospital King's Lynn. You'll help ensure patients, visitors and staff receive a reliable, professional service while maintaining a safe and secure hospital environment.

As the shift supervisor, you'll coordinate the day-to-day delivery of portering and security services, allocate resources, monitor performance and respond to operational priorities. You'll support your team with clear direction and practical leadership, helping them deliver high standards of service across the hospital.

You'll work in partnership with the Head of Portering and Security to ensure compliance with Trust policies, safety requirements and national standards. Just as importantly, you'll support the wellbeing, training and development of your team, creating a culture of respect, accountability and continuous improvement.

We're looking for someone who can lead by example, build strong working relationships and remain calm and organised in a fast-paced environment.

Main duties of the job

• To be responsible, on a shift basis, for the provision of an effective and efficient Portering and Security service to all Wards and Departments at the Queen Elizabeth Hospital Kings Lynn.
• To be responsible for organising and directing Portering and Security staff on shift ensuring that the internal transfers of patients between wards and departments, are carried out timely and efficiently. Transferring deceased patients from wards to the mortuary in a timely, courteous and respectful manner.
• To be responsible for maintaining high profile security patrols of the hospital and grounds.
• To ensure that the hospital is made secure, by the locking of all appropriate doors and windows during the silent hours and to ensure these doors are unlocked as required, in accordance with the established procedure.
• To control out of hours access by contractors and visitors, ensuring appropriate authorisation is in place and security is maintained.
• To assist both members of the public and staff against incidents of violence and aggression that may occur on the hospital premises, and to liaise with the Police and ensure that all incidents are documented.
• To act as the Responsible Officer for the hospital in the event of the fire alarm being raised until the Fire Service arrives. Assist in the co-ordination for the evacuation of patients and the public in the event of a major fire.

Detailed job description and main responsibilities

For full details about this vacancy, please see the attached job description and personal specification.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.