Pharmacy Counter Assistant

Job overview

The Counter Assistant will be supporting the day-to-day operations of our busy outpatient pharmacy by providing a welcoming and efficient service to patient and visitors. Acting as a key point of contact, ensuring enquiries are handled professionally and patients receive a responsive, high-quality service. Contributing to effective pharmacy operations while encourage positive patient experiences and supporting the achievement of departmental objectives

Main duties of the job

Providing assistance to support the daily operational tasks in a busy Outpatients Pharmacy. You will be the initial point of contact for patients and visitors accessing the hospital pharmacy. You will be delivering a safe, effective and caring service, maintaining excellent relationships with patients. Through this you will be a vital link to help the team achieve sound business performance.

Detailed job description and main responsibilities

Meet and greet Pharmacy visitors and assist with their requirements

Assist in the supply of prescribed items (taking in and handing out prescriptions)

Assist in accurately bagging up TTOs for the porter delivery to the wards Accurately file completed prescriptions

Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products

Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients

Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly

Assist with maintenance of the shop and retail stock takes

Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required

Complete and keep up to date personal mandatory training record.

Any other relevant duties and training requirements at the request of the line Manager.

Communications and Working Relationships:

Adhere to a customer first culture across the organisation ensuring high standards of professional customer service is delivered at all times within the pharmacy.

Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients

Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, company policies, prices, business information; and takes account of GDPR requirements, and Freedom of Information legislation.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.