Pharmacy Counter Assistant - Bank

Job overview

This is an exciting opportunity to join a growing team within the QE Facilities Outpatient Pharmacy based in the Gateshead Health NHS Foundation Trust, enabling you to develop your knowledge in a high-quality service, whilst providing a positive customer focused service to our patients.

This position is ideal for someone with strong communication and organisational skills who is looking to develop their career and contribute to a high-quality, patient-centred service within a supportive and evolving team.

Main duties of the job

Working as part of the QE Facilities Outpatient Pharmacy team, you will help deliver a professional, high-quality and patient-focused service to patients and visitors. You will provide excellent customer service, support the safe sale of over-the-counter medicines within your level of training and competency, and ensure patient confidentiality is maintained at all times. The role also involves following Pharmacy Standard Operating Procedures (SOPs), understanding the legal and professional requirements of working within a GPhC-registered pharmacy, and maintaining a clean, safe and welcoming environment.

You will be responsible for processing cash and card payments, supporting stock control activities, ordering pharmacy counter stock, assisting with stock take activity, and printing of patient prescriptions. Working closely with colleagues, you will contribute to the achievement of service objectives and key performance indicators, while actively participating in training, appraisal and personal development activities to maintain and enhance your knowledge and skills.

Detailed job description and main responsibilities

• Deliver a professional, patient-focused service as part of the QE Facilities Outpatient Pharmacy team.
• Provide excellent customer service and support patients with their pharmacy needs.
• Supply and sell over-the-counter medicines, providing appropriate advice within your competency.
• Maintain patient confidentiality and comply with pharmacy legal and professional standards.
• Process prescriptions, cash and card payments accurately.
• Support stock ordering, replenishment and stock control activities.
• Follow Pharmacy Standard Operating Procedures (SOPs) and safer care principles.
• Maintain a clean, safe and organised pharmacy environment.
• Refer queries appropriately to the Pharmacy team or Responsible Pharmacist.
• Contribute to service performance targets and participate in ongoing training and development.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.