
Job requirements
Essential
22 listedRequirements the employer expects applicants to meet.
- Personal Qualities
Clear and precise communication skills
- Personal Qualities
Good telephone manner
- Personal Qualities
Calm under pressure
- Personal Qualities
Able to meet deadlines
- Personal Qualities
Good interpersonal skills
- Personal Qualities
Good organisational skills
- Personal Qualities
Friendly and helpful manner
- Personal Qualities
Caring attitude
- Personal Qualities
Attention to detail
- Personal Qualities
Ability to work on own initiative or part of a team
- Personal Qualities
Flexible approach to working hours and duties
- Personal Qualities
Able to demonstrate an understanding of issues relating to confidentiality
- Personal Qualities
Proven record of good timekeeping and attendance
- Skills and Abilities
Touch Typing
- Skills and Abilities
Microsoft Office
- Skills and Abilities
Excel Skills
- Skills and Abilities
Accurate Key Board Skills
- Skills and Abilities
Able to demonstrate skills that ensure tasks are completed accurately and within a given timeframe.
- Experience and knowledge
Previous experience as P.A or Secretary
- Education and qualifications
RSA II Typing, Word or Equivalent
- Education and qualifications
Proven Computer literacy
- Education and qualifications
Good Standard of General Education (including Maths and English)
Desirable
8 listedAdditional qualities the employer would prefer.
- Skills and Abilities
Knowledge of the Hospital Administration System
- Skills and Abilities
Audio Typing
- Skills and Abilities
Understanding of Databases
- Experience and knowledge
Previous NHS experience or related environment
- Experience and knowledge
Audio Typist
- Experience and knowledge
Medical Terminology
- Experience and knowledge
Some customer care experience
- Education and qualifications
Amspar certificate or diploma
Job overview
To provide a comprehensive personal assistant/secretarial service in support of the ENT Department and associated medical team ensuring the provision of an efficient and reliable service.
Main duties of the job
- We are looking for an organised, motivated, and professional to join our busy ENT Department. This is an excellent opportunity to support a dedicated clinical team while helping to deliver high-quality patient care. Main duties of the job Manage clinic appointments, waiting lists, and theatre schedules. Prepare, type, and distribute clinical correspondence using digital dictation. Answer telephone and email enquiries from patients, GPs, and healthcare professionals. Maintain accurate patient records in line with NHS policies and confidentiality requirements. Coordinate meetings, diaries, and clinic arrangements. Work closely with colleagues to ensure an efficient and patient-focused service
- Manage clinic appointments, waiting lists, and theatre schedules.
- Prepare, type, and distribute clinical correspondence using digital dictation.
- Answer telephone and email enquiries from patients, GPs, and healthcare professionals.
- Maintain accurate patient records in line with NHS policies and confidentiality requirements.
- Coordinate meetings, diaries, and clinic arrangements.
- Work closely with colleagues to ensure an efficient and patient-focused service
Detailed job description and main responsibilities
Please see job description attached to view main duties and responsibility of role.
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Applying for this NHS job
This advert is for Personal Assistant - ENT with West Suffolk NHS Foundation Trust in Bury St Edmunds, England. It is listed as a Band 4 Personal assistant role. The advertised salary is £28,392 - £31,157 Per annum, pro rota. The contract type is 12 months (Fixed term). The application deadline is 31 Oct 2026.
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