Performance and Information Analyst

Job overview

This is an exciting opportunity for an enthusiastic individual who is interested in a career within Performance and Information in the NHS. As an experienced analyst, you will be part of a dynamic Performance and Information Team utilising innovation and new business technology to meet the needs of CNWL’s key internal and external objectives. The post-holder will have excellent data manipulation and visualisation skills and a solid understanding of data presentation design and development principles.

The post-holder will be a self-motivated individual who has an organised and logical approach to work and enjoys working flexibly under pressure in a busy team as well as working on your own initiative to achieve deadlines.

The post-holder will need data analysis skills, an innate problem-solving ability and good communication skills, both verbal and written. The post-holder should have strong MS Excel skills and SQL skills.

Main duties of the job

• Support the Service Directors / Deputy Services Director, ensuring that the electronic clinical records system is used effectively and to an appropriate standard to support the data quality improvement programme.
• Support and encourage staff to make the best possible use of the Trust’s Business Intelligence solution (Tableau) to access and build ‘intelligent information’ reports that assist staff in their work to monitor and improve service delivery.
• The Performance and Information Analyst will carry out routine analyses, proactive investigation, prepare reports to underpin contract management, performance management and service development.
• The post holder will be responsible for providing support to key business areas of CNWL services, including supporting the planning process, monitoring against major contracts, and performance issues; and assisting with the development and provision of reports by service/borough.
• The post holder will contribute to the continuous development and efficient production of information reports and service analysis to meet the developing needs of the Trust’s key internal and external stakeholders.
• This is a varied and challenging post, suited to an individual with excellent interpersonal skills, strong organisational skills and a ‘systems approach’ to problem solving.

Detailed job description and main responsibilities

Note: Please see the Job Description for the full requirements, the below gives an overview of expectations:

• The post holder would be expected to become an expert analyst on specific services, and develop strong working relationships with key individuals responsible for performance within the divisions/ services.
• To prepare and carry out in-depth analyses appropriately and accurately.
• Demonstrate and champion a ‘customer focused’ approach
• Develop and maintain a clear understanding of the importance of timely and accurate information provision to services to support business plans, service re-design and benchmarking.
• Ensure the proactive use of information to highlight any areas of service improvement against national or internal key performance indicators, or business objectives and bring this to the attention of the services/ divisions.
• Provide ongoing support, training and guidance to key internal stakeholders so that they are able to use available business intelligence tools to run their own information reports, adjusting the content, parameters and presentation so as best to meet their needs.
• Ensure timely management and timely delivery of assigned analytics projects using a standard project methodology.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.