Pensions Project Administrator

Job summary

This post is available to Livewell Southwest staff only. Please do not share these details outside of the organisation.

Up to 22.5 Hours Per Week - Three-Month Fixed-Term Opportunity

An exciting opportunity has arisen within the People and Professionalism Directorate to support the delivery of a key pensions project.

We are seeking a Pensions Project Administrator to provide administrative support to the project team for a period of up to three months.

The opportunity is available on a flexible basis and applications are welcomed from existing Livewell Southwest colleagues who may wish to undertake the role as:

• A secondment opportunity
• Additional hours alongside an existing substantive role
• A job share arrangement
• A combination of the above where operationally feasible

Applications are welcomed from colleagues wishing to undertake all 22.5 hours per week or part of the available hours. Where suitable, consideration will be given to combining successful applicants through a job share arrangement to cover the full requirement. A secondment will also be consider providing you have full support from your current line manager, prior to submitting an application for this role.

Please note that this role may not be eligible for sponsorship under the Skilled Worker route.

Main duties of the job

About the Role

The postholder will support the delivery of the Pensions Project by:

Maintaining accurate project records and audit trails

Tracking colleague responses and follow-up actions

Monitoring deadlines and issuing reminders

Supporting project communications

Liaising with Finance and SBS Payroll Services

Handling sensitive and confidential information appropriately

About You

You will:

Have strong administrative skills

Demonstrate excellent attention to detail and accuracy

Be confident using Microsoft Office, particularly Excel

Have good communication and customer service skills

Be able to organise and prioritise your workload effectively

Work well both independently and as part of a team

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This post is available to existing Livewell Southwest staff only.

All Livewell staff are expected to be able and willing to work across a 7-day service.

Job Share(s) Considered

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Details

• Date posted: 16 September 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year pa, pro rata
• Contract: Fixed term
• Duration: 3 months
• Working pattern: Part-time, Job share, Flexible working
• Reference number: B9832-2026-AC-2000
• Job locations: 1st floor Crownhill Court, Tailyour road, Crownhill, Plymouth, Devon, PL6 5DH, United Kingdom

Job responsibilities

MAIN DUTIES/RESPONSIBILITIES

5.1 Administration

Distribute project communications to eligible colleagues, including initial letters, reminder communications, forms, pensions calculator and links to relevant resources, using approved materials.

Maintain a comprehensive and accurate log of eligible colleagues, recording communications issued, acknowledgements, responses received, opt-out decisions, outstanding responses and follow-up actions.

Monitor project deadlines and returned correspondence, issue reminders as directed and escalate gaps, discrepancies or issues promptly.

Receive, check, log and securely store project correspondence in line with agreed processes.

Maintain records showing that each eligible colleague has been issued with the relevant information, together with details of any acknowledgement, response and follow-up.

Use information systems to create and maintain accurate spreadsheets, checking information carefully and promptly identifying and escalating any discrepancies.

Liaise with the Finance and SBS Payroll Services so that confirmed decisions are actioned accurately before access to the NHS Pension Scheme is implemented.

Refer payroll or pensions queries outside the scope of the role to the penions project lead.

5.2 Pensions Project Administration and Enquiries

Provide colleagues with approved information and guidance. Escalate any enquiries requiring further clarification to the Pensions Project Lead.

The post holder will not provide individual pensions advice or make decisions outside the agreed project process.

5.3 Policies and Procedures

Comply with data protection legislation and records management policies and procedures, with particular regard to confidentiality and safeguarding issues.

Able to work within clearly defined guidance and processes, prioritising allocated work to meet agreed timescales and escalating any exceptions or issues.

5.4 Other Responsibilities

Support accessible and inclusive project communications and identify where colleagues may need information in an alternative format or additional administrative support.

To handle sensitive and confidential information according to the provisions of data security regulations, Information Governance and Data Protection.

Participate in continuous professional development.

Undertake other duties commensurate to the role and banding of the post.

6. COMMUNICATIONS AND RELATIONSHIPS

Maintain effective working relationships with eligible colleagues, managers, the project team, Payroll and Pensions, SBS Payroll Services, People and Professionalism colleagues and other relevant stakeholders.

7. PHYSICAL DEMANDS OF THE JOB

Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift, sort & file case notes.

May have to occasionally move presentation equipment and office supplies.

Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy.

The work is usually predictable but there may be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines.

Exposure to service users who may exhibit difficult & challenging behaviours is rare/occasional.

Please see full job description within supporting documents section.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).