Job requirements
Essential
18 listedRequirements the employer expects applicants to meet.
- Experience
Experience of an administrative role providing a service in a challenging and constantly changing environment.
- Experience
Experience of providing administrative support to a team.
- Qualifications
Good standard of education - minimum of 3 GCSE's at Grade C or above (or equivalent) including English Language
- Qualifications
NVQ level 3 in Business Administration or equivalent knowledge and experience.
- Special Requirements
Approachable and friendly
- Special Requirements
Ability to travel to other sites as service requires
- Special Requirements
Present a professional image at all times
- Special Skills & Knowledge
Organizational skills
- Special Skills & Knowledge
Ability to prioritise workload in order to meet deadlines
- Special Skills & Knowledge
Good communication skills written and verbal, with the ability to obtain information and pass on comprehensive and confidential messages
- Special Skills & Knowledge
Ability to communicate accurately in a courteous and effective manner with a wide range of staff, professionals and members of the public
- Special Skills & Knowledge
Able to provide day to day supervision of section
- Special Skills & Knowledge
Knowledge of computer packages e.g. Word, Excel, Outlook
- Special Skills & Knowledge
Ability to analyse data and present data using Excel packages
- Special Skills & Knowledge
Knowledge of Data Protection and Caldicott principles and an understanding of the need to maintain patient confidentiality
- Special Skills & Knowledge
Ability to accurately transfer data from one source to another
- Special Skills & Knowledge
Ability to use discretion and use own initiative to resolve routine queries in line with departmental procedures
- Special Skills & Knowledge
Flexible approach to work and adaptable to change.
Desirable
7 listedAdditional qualities the employer would prefer.
- Experience
Experience of working in an NHS environment
- Experience
Experience of audit and quality assurance programmes
- Special Skills & Knowledge
Knowledge of medical terminology
- Special Skills & Knowledge
Supervisory experience
- Special Skills & Knowledge
Ability to train other staff of all levels
- Special Skills & Knowledge
Knowledge of PRISM and EPR
- Special Skills & Knowledge
Knowledge of Diagnostic waiting times and activity requirements.
Job summary
We are seeking an enthusiastic and highly motivated Patient Support Officer to join our friendly team in this Administrative and Clerical role. The Principal hospitals within County Durham and Darlington NHS Foundation Trust are Darlington Memorial Hospital, University Hospital of North Durham, Bishop Auckland Hospital and Shotley Bridge Hospital. The Cardiology and Respiratory Investigation Units comprise a Team of approximately 50 staff who provide a broad range of invasive and non invasive procedures. The successful canditate will co ordinate and maintain high quality appointment systems for Cardiology and Respiratory diagnostic services in Darlington Memorial and Bishop Auckland Hospitals in this patient facing role. The nominal base for this post is Darlington Memorial Hospital, however the successful candidate can expect to work across other sites at times for their development and the service needs. We are committed to providing learning and development opportunities to all our staff.
Main duties of the job
The successful candidate will work as part of a team in a busy Cardio-Respiratory Department. They will be responsible for co ordinating and maintaining high quality appointment systems for Cardiology and Respiratory Diagnostic Services, ensuring best utilisation of resources available. Experience of hospital based patient management systems will be desirable. They will be expected to take a leading role within a small administrative team, to ensure clinical services operate in a smooth and efficient manner.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
Details
- Date posted: 16 October 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year pro rata
- Contract: Fixed term
- Duration: 12 months
- Working pattern: Part-time
- Reference number: C9439-2627-RP-1053-1
- Job locations: Darlington Memorial Hospital NHS Trust, Hollyhurst Road, Darlington, County Durham, DL3 6HX, United Kingdom
Job responsibilities
The successful candidate will work as part of a team in a busy Cardio-Respiratory Department. They will be responsible for co ordinating and maintaining high quality appointment systems for Cardiology and Respiratory Diagnostic Services, ensuring best utilisation of resources available. Experience of hospital based patient management systems will be desirable. They will be expected to take a leading role in a small administrative team, to ensure clinical services operate in a smooth and efficient manner.
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Applying for this NHS job
This advert is for Patient Support Officer with County Durham and Darlington NHS Foundation Trust in Darlington, England. It is listed as a Band 3 Officer (discipline unspecified) role. The advertised salary is £25,760 to £27,476 a year. The contract type is Fixed-Term. The application deadline is 30 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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