Patient Support Administrator

Job overview

Are you passionate about health and social care and looking for a flexible role with room to grow? Join our dedicated team at NENC ICB and help make a real difference in our communities.

We welcome forward thinking candidates willing to work flexibly in response to the demands of the team, we are currently looking for an 0.4 wte staff member to work on Thursdays and Fridays although there may be the requirement to work at other times during the week as and when required and in response to the needs of the Service.

Main duties of the job

Act as a patient support administrator, offering impartial information on hospital providers, waiting times and appointment options.

Handle patient, relative, carer and GP enquiries promptly, professionally and sensitively, protecting patient confidentiality at all times in line with data protection, information governance and service policies

Support patients throughout the referral pathway, using TARS and the NHS e-Referral Service until care transfers to the provider.

Manage patient transport requests, assess eligibility and advise ineligible patients about alternatives or travel-cost support.

Arrange and coordinate appointments, referral records and patient transport, including out-of-area Extra Contractual Route journeys.

Respond promptly and professionally to patient, carer, GP and healthcare-professional enquiries, including sensitive or complex calls.

Maintain accurate and confidential patient information across booking, referral and transport systems, resolving or escalating errors.

Check and process transport invoices, including responsibility for authorising eligible payments of up to £1,000 per day.

Manage own workload, often across several tasks and interruptions whilst maintaining quality service

Prioritise a varied workload, follow policies and procedures, support colleagues and new starters, and contribute to service improvement and data reporting.

Detailed job description and main responsibilities

We are seeking an enthusiastic and dedicated Patient Support Administrator to join our Transport Advice and Information Service. At North East and North Cumbria Integrated Care Board, we are committed to providing high quality care and support to our community.