Patient Services - Training Facilitator

Job overview

The post holder will be a member of the Patient Services Management Team and provide support to the Patient Services Training Co-ordinator as well as support in delivering waiting list management and clinical administration process and policy training across the Trust.

Development and delivery of all aspects of patient services/administration training for all disciplines of staff involved in waiting list management and clinical administration process and policies. The post is pivotal in delivering and maintaining a comprehensive and consistent level of training and working practice, which will enable the Trust to deliver safe, effective and efficient operational services to its patients and service users whilst ensuring operational continuity within the operational administration teams. Furthermore, the post holder will support delivery of a training plan for medical and nursing staff in relation to referral to waiting list management and clinical administration process and policies.

Previous applicants need not apply.

Main duties of the job

• Daily support to the Patient Services Training Co-ordinator, including planning of both regular and ad hoc training sessions to both new starters and refresher training for existing staff. Setting work packages and timescales for checking and signing off completed work. Training has to be responsive and adaptive to enable staff to be adequately trained to perform their roles within the Trust as quickly as possible. 2. Responsive training packages will also be required to support the rapid implementation of Trust information projects for example, Digital Patient Communications, Patient Knows Best, Patient Initiated Follow Up’s etc. 3. The role requires analysis of data reports generated from Power BI reporting and interrogation of this data, breaking it down to individual specialty or care group level. The postholder will actively seek to identify trends and errors where training support to users may be required. 4. The creation and implementation of documented standard operating procedures to support users in relation to waiting list management and clinical administration process and policies. 5. Produce, update and confidently deliver waiting list management and clinical administration process and policy sessions throughout the Trust. Training sessions will be to a variety of levels of staff.

Detailed job description and main responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

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Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

We recognise that candidates may use Artificial Intelligence (AI) tools to support them when preparing their application. Where AI is used, the information provided must remain an accurate and authentic representation of your own skills, knowledge and experience.

AI must not be used to provide false or misleading information or to generate examples that do not reflect your own experience. You should be able to discuss and demonstrate the knowledge, skills and experience included within your application during the recruitment and selection process.

Candidates may be asked to declare whether AI has been used in preparing their application and, where applicable, how it has been used.