Patient Services Booking Clerk

Job overview

Patient Services Booking Clerk

• hours per week - Shift patterns below

Permanent

Salary: £25,760 - £27,476 per annum

Closing Date: Thursday 18th June 2026

Interview Date: TBC

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community – get in touch to find out more

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**PLEASE NOTE: This role is not eligible for sponsorship**

The post holder will be responsible for their own workload and where identified work for a specific waiting list speciality  or a  specific Consultants waiting list. The post holder will ensure they identify problems arising during course of their daily duties arising from the management of the Theatre Lists and Waiting List .

Shift patterns: 9am- 5pm and 10am - 6pm (alternative shift patterns)

Main duties of the job

• To Provide an administration and operational booking services  for  Elective Surgery Admissions  booked by the Patient Services Department.
• To manage and maintain the Trust  Surgery Waiting list and Theatre Lists.
• To assist and support the Team Leader in the Day to Day Management of the Department, and to escalate  and issues and concerns during the booking of the Theatre List and management of the Waiting List.
• The Post holder will ensure that all patients have  been approved for surgery  before  arranging an admission date .
• The Post Holder must have the ability to deal effectively with difficult conversations in particular when having to cancel patients scheduled admissions at short notice and on the day.
• Attention to detail is an important part of this role, and  you need to be able to organise  your working day effectively,  and  to be able to work without direct supervision following a successful probation period.
• The Post holder will ensure that they undertaken validation of the waiting on a regular basis.

Detailed job description and main responsibilities

• Prepare theatre lists and admissions for individual Consultants.
• Patients should be identified from the waiting list reports and taking into account the priority of the patient identify  the suitability of  the case-mix for Consultants, Registrars or other members of the team to perform an operation or procedure.
• Complete a working sheet for all  admissions and then input the details onto the computerised Lorenzo and ORMIS system.
• Input waiting list details using the Lorenzo computer system, from the electronic booking forms  from outpatient clinics and various other departments and sources.
• Ensure that patients received  an online assessment request so that  this can be completed prior to a pre-op appointment being made.
• For those patients  who are unable to complete an online assessment ensure that a 1 - 1 telephone call is made by the Pre-op co-ordinator.
• To support in the management of all the trust waiting list to enable all set targets are met and  patient pathways to treatment are managed to prevent unnecessary delays.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.